Marketing Pilgrim

Charlene Li peeks into the future of Google Talk and sees a very useful application emerging.

…think of the real-world applications, ranging from cheaper call center management (there’s some software today that does this, like Witness Systems and VoiceLog), to eliminating the need to keep detailed notes from conference calls. My personal dream application: archiving all of my voicemails and being able to search through them, just like my emails.

The potential is huge. Imagine being able to search transcripts of Presidential addresses, the TV interview with your favorite movie star or even being alerted whenever someone on NPR mentions your company. You can get that now, but only after some unfortunate soul has typed it all up.

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