Click Fraud, An Interview With Myself:
Is click fraud real?
Yes, click fraud is real and it is happening, I have seen it myself.
Is click fraud out of control?
No. I do believe it is happening, but mostly to the more competitive â€œcut throat” industries. I would also guess it is happening more to industries that have affiliate programs. The affiliate programs increase competition for your terms. I would be surprised if it was heavily impacting more than 10% of all companies using paid search.
Should we hire someone to check our web logs and monitor for click fraud?
Probably not. My advice would be to look at your logs, or hire someone to do it, one time. Cover several days/weeks as needed. If you do not see mass amounts click fraud, then your answer is no. Maybe just complete a review quarterly if needed. If you do see suspicious activity, then yes, maybe you do need to have someone review your logs daily/weekly. Remember, if you see a lot of clicks coming from the same IP, it may be AOL, Earthlink, or some other internet service provider. Clicks coming from people using these services may show up as one IP.
Why in the above answer did you write â€œthen maybe you do need to have someone review your logs?”
Great question! Here is an example of why I wrote this. Letâ€™s say you are the store manager of Walmart. Completing an audit, you realize someone is stealing a $1 pack of gum everyday. This upsets you, but you have 2 choices: 1. buy more security cameras for thousands of dollars and hire an hourly security guard for $50/hour or 2. Say to yourself, this is part of doing business and spending thousands of dollars every week to save $7 a week is ridiculous.
No I do not approve of stealing, but it is reality. Brick and mortar stores have to deal with it, why not online stores? I am not saying you should not do anything about it, I am saying you need to evaluate the problem: does it exist for you and, if so, is it worth the money and time to find, try to prevent, and request a refunds.
Is click fraud 100% preventable?
I do not think so. You can reduce your chances of becoming a victim or reduce the amount of click fraud to your account, but not 100% prevent it. Few ways to help:
Bid on the correct terms for your account. If you sell â€œgreen 3×5 index cards” only, do not bid on the term â€œpaper.”
Use phrase and exact match as often as possible
The top 3 positions are the most competitive and would increase your chances of click fraud. Sometimes, being in the top 3 is not always best (besides the click fraud aspect of it). Check your ROI (revenue/ad costx100). You may find these positions are costing more than they are bringing in.
Is your â€œcontent match” or â€œsite-targeted campaigns” on? Test the account with them off.
The press click fraud is getting and exaggerated stories/surveys are inflating the issue. If everyone keeps hearing about what a problem it is, next thing you know, it is a big problem.
I feel click fraud is a part of business and you can put prevention measures in place just like your local store can “reduce” their theft with theft prevention measures, but it is not as big of a problem that most perceive it to be.