[Editor's note: With this article, we're welcoming guest contributor, Gareth Davies of GSINC, to the Marketing Pilgrim team.]
How come some ECommerce websites flourish but many just drift along or even fail altogether?
Having worked with many websites that have grown to turnovers of £1m GBP (and more) we have been able to observe common traits that apply to almost all of them. As a result we have compiled our list of the ‘Top 10 traits of highly successful ECommerce companies’.
1. A clear vision and goal
They know exactly what they want to achieve. This ‘laser like focus’ helps form an unshakeable conviction and dedication to building a successful online business.
2. Patience and a long-term view
They constantly measure if they are gradually getting there. And they can live with the paradoxes in online retail. For example the Internet changes quickly but organic SEO is a relatively slow process. Every day, every week, every month gives feedback measured in many ways against targets.
3. Taking calculated risks
Taking necessary risk and being prepared to invest is key. Investment is the fuel of a business so choosing where to spend money is critical. Successful websites invest money in activities that generate growth or make them more efficient – ideally both at the same time.
4. A commitment to ‘Kaizen’ or continuous improvement
Winners know this and delight in every little enhancement they make. Whole redesigns are common every 6 – 12 months. The search engines love it. These websites never rest on their laurels because within a few weeks someone could come along and take some of their business. Which is not part of the plan.
5. Successful sites employ good advisors
No one can be expert at everything and having specialist advisors you can trust and follow (and measure results from) is essential. ECommerce does not get simpler as time goes by. Winners pay for the best advice when it comes to strategy, tactics and growing the business.
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