Combating Click Fraud
By Greg Howlett.
A study conducted by Fair Isaacs has concluded that 10-15% of all advertising dollars spent on PPC search engine campaigns are wasted.
A similar study from Click Forensics in January supports the Fair Isaac conclusion. Not surprisingly, Google does not agree, claiming that click fraud accounts for less than 2% of actual advertising billing.
As intelligent as Google may be, it is absolutely impossible for them to detect all click fraud, and there is no question in my mind that this problem is far worse than they will admit.
As an advertiser, you should be conscious of the impact of click fraud on your business, and should take steps to combat it. However, understand that you will never eliminate it completely.
So how can you effectively deal with this issue? The answer is in the proper management of your PPC campaigns. You should have reports that calculate your average profit/ visitor per keyword/traffic source. For example, you should know what visitors coming from Google searching for the term “widget” are worth in initial profit and lifetime profit. You can then bid accordingly. If you follow this strategy, click fraud will automatically be accounted for.
There are few off-the-shelf software packages that can provide this level of detail. Here at Vitabase, our reporting is all written in house because we know of no solution on the market that calculates the most important metric–lifetime profit per visitor. However, to survive in a PPC environment, it is becoming increasingly important that you have sophisticated reporting that can provide you with this metric on a very detailed level.
If you see the lifetime profit per visitor dropping, it could be an indication of click fraud, or it could be any number of other factors. Good reporting will at least tip you off that a problem exists.
So, click fraud is a cost of doing business that you will never eliminate. However if you focus on the bigger picture–maximizing your profit per visitor–you may find that your efforts are better spent in other areas such as site conversion or ways to make your customers purchase more often.
About Greg Howlett
Having launched two multi-million dollar online companies, Greg Howlett has been working in the trenches of internet marketing for over eight years. He currently is the President/CEO of Vitabase, a leading health supplement company, selling hundreds of products under the Vitabase label.