Five More Important Facts About User Reviews in E-tail.

Here are some facts about the use of user reviews that come from a presentation I heard recently from Patti Evans of JupiterResearch.

1) Customers are about twice as likely to write user reviews about good shopping experiences than bad ones. Likewise they are twice as likely to write user reviews about products they like than products they do not like. This is good news for retailers and should help alleviate fears about user reviewers hurting sales.

2) Customers that write user reviews likely spend much more money online. The 20% of online shoppers that write the most reviews account for 32% of total online spending.

3) Almost 50% of online shoppers find user reviews helpful. That 50% spends more online than the other 50%.

Exclusive: 15 of 18 Presidential Candidates Have Negative Search Listings

With 16 months until the 2008 Presidential election, we thought it would be interesting to conduct a study of the search engine reputation of current candidates. We examined the first 20 results on Google and Yahoo for the ten Republicans and eight Democrats to see who had the best and worst online reputation.

The results were startling, with only three candidates fully in control of their search engine reputation. Who were they? How did Hillary and Barack fair?

I won’t spoil the surprise, so head over to the 2008 Presidential Election Candidate Reputation Study for the breakdown.

Pilgrim’s Picks for June 28

Ah, yes. Pilgrim’s Picks for when you find a news story that you can’t quite figure out how to expand it to 300 words. :-)

Here’s the “almost made it” list for this morning:

There’s lots more over at the Marketing Pilgrim Link blog. Here’s a sample of what you’re missing:

When User Generated Video Contests Backfire

One of the hottest marketing trends of late is to get your customers to create your next ad campaign for you. It worked for Doritos and their Super Bowl ad contest, but sometimes it can backfire, as Chevy can attest to.

Malibu Caribbean Rum is the latest big brand to get its reputation slightly singed when their YouTube video contest backfired. Malibu asked for video entries, offered a $25k prize and even had Efren Ramirez of “Napoleon Dynamite” help with the judging.

Unfortunately, when the winner was declared, some entrants cried fowl, suggesting that contest was rigged.

Google Gadget Developers Get Paid By Google

It looks like Google’s found an interesting way to get the world to work for them, without having to figure out where they’d site and who’d they report to. A new initiative called Google Gadget Ventures has launched to provide “grants” and “seed investments” to developers of gadget-related services.

Google’s Marissa Mayer announced the new project at this week’s Searchnomics conference and we received the following details by email, shortly after:

Stop the Presses: the Internet Is Cool!

That’s right everybody, the word is just in: the Internet is cool! Aren’t you excited?

Edison Media Research finally revisited a 2002 study that left the Internet as the “least essential” medium after newspapers, television and radio, and the second coolest after television. In the “Internet and Multimedia 2007” study, the Internet gets a definite boost.


Medium Coolness 2002 Coolness 2007 Most essential 2002 Most essential 2007
Television 48% 35% 39% 36%
Internet 25% 39% 20% 33%
Radio 16% 13% 26% 17%
Newspaper 3% %4 11% 10%

The Internet is now the coolest medium (it must be true, popular opinion says so!) and the second most essential, thoroughly trouncing radio to move up in the rankings.

The Online Reputation Management of Gordon Brown, the New UK PM

It seems like its been planned for a best part of a decade but today finally saw Tony Blair hand over the keys to Ten Downing Street to Gordon Brown. This of course gives us the perfect opportunity to have a quick look into how well Brown and his spin doctors are getting on in the social media space.

Youtube – not surprisingly there are plenty of clips of the new PM delivering speeches on the video sharing site. Most tend to be straight forward footage of Gordon delivering the oratory, but it’s the comments where it gets nasty. If you think some of the digg comments can get mean its worth seeing the bile spilled on this video though there does seem to be a few supporters of GB helping fight his corner. Still better to let the discussion take place; even if it isn’t entirely flattering. The nose picking clip is a little cringe-worthy though. 2/5