Here are some facts about the use of user reviews that come from a presentation I heard recently from Patti Evans of JupiterResearch.
1) Customers are about twice as likely to write user reviews about good shopping experiences than bad ones. Likewise they are twice as likely to write user reviews about products they like than products they do not like. This is good news for retailers and should help alleviate fears about user reviewers hurting sales.
2) Customers that write user reviews likely spend much more money online. The 20% of online shoppers that write the most reviews account for 32% of total online spending.
3) Almost 50% of online shoppers find user reviews helpful. That 50% spends more online than the other 50%.

It looks like Google’s found an interesting way to get the world to work for them, without having to figure out where they’d site and who’d they report to. A new initiative called 





