Comments on: eBay Drops the Ball with Skype Crisis Communication http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html Internet Marketing News Fri, 10 Feb 2012 17:00:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: john morgon http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html/comment-page-1#comment-62588 john morgon Tue, 09 Dec 2008 18:42:26 +0000 http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html#comment-62588 Great blog, found this very interesting, thanks Great blog, found this very interesting, thanks

]]> By: Rojo: Skypeout; YouTube Ads; Free Music at Food Safety Trends http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html/comment-page-1#comment-34260 Rojo: Skypeout; YouTube Ads; Free Music at Food Safety Trends Sat, 13 Oct 2007 23:12:34 +0000 http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html#comment-34260 [...] while Andy Beal of Marketing Pilgrim, who pays for Skype service, whines that he actually had to use his cell phone for business calls. Big winners from Skype’s Day Off include competitors Gizmo Project and GrandCentral, whose [...] [...] while Andy Beal of Marketing Pilgrim, who pays for Skype service, whines that he actually had to use his cell phone for business calls. Big winners from Skype’s Day Off include competitors Gizmo Project and GrandCentral, whose [...]

]]> By: William http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html/comment-page-1#comment-31241 William Tue, 28 Aug 2007 14:46:03 +0000 http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html#comment-31241 I was hurt with this outage too. I was hurt with this outage too.

]]> By: Brian Solis http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html/comment-page-1#comment-30887 Brian Solis Tue, 21 Aug 2007 15:52:28 +0000 http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html#comment-30887 Andy, I just don't think they get it. Even with today's response, it's just not genuine. Your point, "In fact, if it weren’t for the blogstorm, I wouldn’t have had a clue as to what was going on..." resonates and is indicitive of how poorly this crises comm was orchestrated. I just wrote a a huge post on what they did wrong and how they could have done this better. At this point, it’s less about the service being back online, and more about credibility and service. http://tinyurl.com/22gxr7 Andy, I just don’t think they get it. Even with today’s response, it’s just not genuine.

Your point, “In fact, if it weren’t for the blogstorm, I wouldn’t have had a clue as to what was going on…” resonates and is indicitive of how poorly this crises comm was orchestrated.

I just wrote a a huge post on what they did wrong and how they could have done this better. At this point, it’s less about the service being back online, and more about credibility and service. http://tinyurl.com/22gxr7

]]> By: Webmaster Money http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html/comment-page-1#comment-30870 Webmaster Money Tue, 21 Aug 2007 07:01:21 +0000 http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html#comment-30870 Definitely paying users should get appology and something for free now. I had problems too and I was thinking that I have just problems with my provider again. Definitely paying users should get appology and something for free now. I had problems too and I was thinking that I have just problems with my provider again.

]]> By: Andy Beal http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html/comment-page-1#comment-30861 Andy Beal Tue, 21 Aug 2007 01:10:57 +0000 http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html#comment-30861 @Valerie - so glad you have a positive take on this. ;-) @Valerie – so glad you have a positive take on this. ;-)

]]> By: Valeria Vernon http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html/comment-page-1#comment-30852 Valeria Vernon Mon, 20 Aug 2007 21:30:27 +0000 http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html#comment-30852 If they took a little time just to send an email ... you say. Well, I've noticed that these large companies don't care any longer. They are focusing on money exclusively and good service has stopped being important: if you, little and unimportant comsumer, don't like it, go somewhere else ... where you'll get the same treatment. That's the point. If they took a little time just to send an email … you say.
Well, I’ve noticed that these large companies don’t care any longer. They are focusing on money exclusively and good service has stopped being important: if you, little and unimportant comsumer, don’t like it, go somewhere else … where you’ll get the same treatment.
That’s the point.

]]> By: Andy Beal http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html/comment-page-1#comment-30839 Andy Beal Mon, 20 Aug 2007 17:59:14 +0000 http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html#comment-30839 Yeah, if they need a consultant, I'm available. ;-) Yeah, if they need a consultant, I’m available. ;-)

]]> By: SEO Refugee Blog http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html/comment-page-1#comment-30832 SEO Refugee Blog Mon, 20 Aug 2007 17:44:20 +0000 http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html#comment-30832 Isn't it amazing how just a little effort would earn companies so much in good will? I mean seriously, how tough would it have been to send out an email or two letting people what's going on? And yet, they couldn't seem to be bothered and now they get this... simply amazing. Isn’t it amazing how just a little effort would earn companies so much in good will? I mean seriously, how tough would it have been to send out an email or two letting people what’s going on? And yet, they couldn’t seem to be bothered and now they get this… simply amazing.

]]> By: Robert Gorell http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html/comment-page-1#comment-30830 Robert Gorell Mon, 20 Aug 2007 17:05:09 +0000 http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html#comment-30830 It still surprises me that eBay bought Skype in the first place. They're just not a customer service company at heart. That's not to say that they don't have that capability, but it's certainly not what they're known for. eBay seems to do a good job of managing systems that work on their own, but Skype is a whole new ballgame for them. A friend of mine just moved to the Dominican Republic and is relying totally on Skype and email. I wonder how that'll work out for her. I'm not a Skype user myself, so it's especially interesting to read your comments, Andy. I'll pass it along... It still surprises me that eBay bought Skype in the first place. They’re just not a customer service company at heart. That’s not to say that they don’t have that capability, but it’s certainly not what they’re known for.

eBay seems to do a good job of managing systems that work on their own, but Skype is a whole new ballgame for them.

A friend of mine just moved to the Dominican Republic and is relying totally on Skype and email. I wonder how that’ll work out for her. I’m not a Skype user myself, so it’s especially interesting to read your comments, Andy. I’ll pass it along…

]]> By: Drew Stauffer http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html/comment-page-1#comment-30827 Drew Stauffer Mon, 20 Aug 2007 14:04:53 +0000 http://www.marketingpilgrim.com/2007/08/ebay-drops-the-ball-with-skype-crisis-communication.html#comment-30827 Good suggestions Andy. Skype definitely needs to do something. I think if they took a little time just to send an email to all their users like you said that would have muffled a lot of the noise. Good suggestions Andy.

Skype definitely needs to do something. I think if they took a little time just to send an email to all their users like you said that would have muffled a lot of the noise.

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