I’m not an active user of Microsoft’s adCenter, so I need your help with validating reports that the service has been offline for many users for the last four days.
Scott Gardner, owner of Fair Market Valuations–a good friend and a 6+ year veteran of the SEO industry–emailed me to let me know that his account has been offline for four days now.
Says Scott in an email…
My ads all of a sudden stopped appearing on Live Search for Fair Market Valuations. Thinking I may have paused the account, I signed in but couldn’t see a thing wrong. I’ve now been on a couple of phone calls for at least 30 minutes combined the MSN reps have no idea what is wrong with my account. My ads just won’t serve! A little while ago the MS agent put me hold 3 times ending with thanks for being patient, it’s something we’re seeing in other accounts and are trying to figure out what’s happening?.I have no answer for you; this has been 4 days for me so far.
Scott also sent me the following screenshot:
Four days is a long time for any account to be offline and especially bad if this is affecting multiple advertisers. Leave me a comment or drop me an email if you’re having a similar issue. In the meantime, I’ll drop them an email.
UPDATE: We’re now on day five and no official word back from Microsoft.
UPDATE 2: It appears it takes getting on the homepage of Digg, to get an official response from Microsoft’s PR team…
In response to your request for comment from MSFT as it relates to your story on adCenter being offline to a user for four days, this appears to be an isolated incident which the customer support team is investigating. There are no known systemic outages of adCenter at this time. Customer support will be in touch with this customer as soon as possible to address the issue.