Comments on: Microsoft adCenter Faces Four Days of Outage? http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html Internet Marketing News Sat, 20 Mar 2010 03:35:23 -0400 http://wordpress.org/?v=2.9.1 hourly 1 By: Microsoft adCenter Offline for Four Days? [PIC] « Top Microsoft News http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-33616 Microsoft adCenter Offline for Four Days? [PIC] « Top Microsoft News Sat, 06 Oct 2007 08:28:48 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-33616 [...] read more | digg story [...] [...] read more | digg story [...]

]]> By: ödev sitesi http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-30588 ödev sitesi Wed, 15 Aug 2007 10:14:37 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-30588 @Dan some users's acounts has been offline for four days. Not all of users. @Dan some users’s acounts has been offline for four days. Not all of users.

]]> By: Dan Grossman http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-30539 Dan Grossman Tue, 14 Aug 2007 23:41:12 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-30539 I've had no problems accessing AdCenter. It's not been offline for four days. I’ve had no problems accessing AdCenter. It’s not been offline for four days.

]]> By: What.Is.Microsoft http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-30515 What.Is.Microsoft Tue, 14 Aug 2007 21:41:47 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-30515 it is a comedy or advertisement? I ask you all? it is a comedy or advertisement? I ask you all?

]]> By: Universe_JDJ’s Blog » Microsoft adCenter Offline for Four Days? [PIC] http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-30510 Universe_JDJ’s Blog » Microsoft adCenter Offline for Four Days? [PIC] Tue, 14 Aug 2007 21:17:59 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-30510 [...] read more | digg story [...] [...] read more | digg story [...]

]]> By: cmk http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-30509 cmk Tue, 14 Aug 2007 21:13:35 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-30509 I had been getting the error in the screenshot yesterday as well. The error came up any time I tried to advance to the next screen (I added a new ad and clicked save - error; added keywords and clicked continues - error). Our MSN contact told us it could be a temporary glitch or a deeper problem - try again tomorrow. I did, and it worked just fine. I had been getting the error in the screenshot yesterday as well. The error came up any time I tried to advance to the next screen (I added a new ad and clicked save – error; added keywords and clicked continues – error). Our MSN contact told us it could be a temporary glitch or a deeper problem – try again tomorrow. I did, and it worked just fine.

]]> By: Michael http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-30507 Michael Tue, 14 Aug 2007 20:40:38 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-30507 "[...]refer to this error number: 1." No wonder they can't solve this problem :p “[...]refer to this error number: 1.”

No wonder they can’t solve this problem :p

]]> By: Scott Gardner http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-30506 Scott Gardner Tue, 14 Aug 2007 20:40:03 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-30506 08/14/07 4:30pm - After another painstaking experience with AdCenter having no answers and them bringing in the "Investigation Team"....they finally called back with an answer. They said their system has scaled back ad serving on our account based on participation rates and algorithmic-based assumptions. Their solution: double my budget, decrease my bids by 50%, give it a couple of weeks to gather more data and see what happens. Our campaigns launched in early-June and they said they take a full month of data and then make assumptions on participation rates, going forward. Funny thing is that in the month of July (the full month of assessment), I didnt even spend 50% of my monthly budget with MSN and my ad participation rates were 92.7% across the board (account was turned off 12am - 7am daily). Now, they're saying my participation rates are a measley 7% for the month of August. None of the account settings were ever changed from July to August (same monthly budget, bids, ads, etc)!! They have no answer for this...it's just how their system calculates. Their solution is to 2X our monthly budget and 1/2 our bids......even though we only spent 50% of our budget in the previous month while at a 92% participation rate. Say what???? Something is amis with AdCenter's "Participation Rates", IMHO. Here is a link explaining this concept they apply to new accounts: http://forums.microsoft.com/AdCenter/ShowPost.aspx?PostID=1859027&SiteID=44. Needless to say I have not had any problems like this with Google & Yahoo PPC; plus they're able to spend up our budgets and bring us traffic. We'll see what happens. -Scott 08/14/07 4:30pm – After another painstaking experience with AdCenter having no answers and them bringing in the “Investigation Team”….they finally called back with an answer. They said their system has scaled back ad serving on our account based on participation rates and algorithmic-based assumptions. Their solution: double my budget, decrease my bids by 50%, give it a couple of weeks to gather more data and see what happens.

Our campaigns launched in early-June and they said they take a full month of data and then make assumptions on participation rates, going forward. Funny thing is that in the month of July (the full month of assessment), I didnt even spend 50% of my monthly budget with MSN and my ad participation rates were 92.7% across the board (account was turned off 12am – 7am daily). Now, they’re saying my participation rates are a measley 7% for the month of August. None of the account settings were ever changed from July to August (same monthly budget, bids, ads, etc)!! They have no answer for this…it’s just how their system calculates.

Their solution is to 2X our monthly budget and 1/2 our bids……even though we only spent 50% of our budget in the previous month while at a 92% participation rate. Say what???? Something is amis with AdCenter’s “Participation Rates”, IMHO. Here is a link explaining this concept they apply to new accounts: http://forums.microsoft.com/AdCenter/ShowPost.aspx?PostID=1859027&Site ID=44.

Needless to say I have not had any problems like this with Google & Yahoo PPC; plus they’re able to spend up our budgets and bring us traffic. We’ll see what happens.

-Scott

]]> By: Scott Gardner http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-30483 Scott Gardner Tue, 14 Aug 2007 17:00:19 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-30483 As of 1pm EST on Tuesday, ads still are not being served on MSN Live Search with NO response from the AdCenter team. While MSN can't touch the number of clicks and leads we get from Google & Yahoo PPC, it's really surprising that they can't figure out how to fix the problem and let me spend money! I'll be sure to provide an update once it's fixed and how MS handled the situation. The AdCenter team may need some reputation monitoring services in the not so distant future ;-). As of 1pm EST on Tuesday, ads still are not being served on MSN Live Search with NO response from the AdCenter team. While MSN can’t touch the number of clicks and leads we get from Google & Yahoo PPC, it’s really surprising that they can’t figure out how to fix the problem and let me spend money! I’ll be sure to provide an update once it’s fixed and how MS handled the situation.

The AdCenter team may need some reputation monitoring services in the not so distant future ;-) .

]]> By: Will Critchlow http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-30479 Will Critchlow Tue, 14 Aug 2007 16:31:39 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-30479 Seems to be working for our campaigns. Serious issue though - you'd hope they'd put a bit of resource into fixing / working out what's going on at least... Seems to be working for our campaigns. Serious issue though – you’d hope they’d put a bit of resource into fixing / working out what’s going on at least…

]]> By: Justin http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-30452 Justin Tue, 14 Aug 2007 13:26:01 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-30452 How do you not know what's happening? The really need to learn their own system and get this fixed. How do you not know what’s happening? The really need to learn their own system and get this fixed.

]]> By: ödev sitesi http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html/comment-page-1#comment-30445 ödev sitesi Tue, 14 Aug 2007 07:42:33 +0000 http://www.marketingpilgrim.com/2007/08/microsoft-adcenter-faces-four-days-of-outage.html#comment-30445 Four days is really a long time. And the interesting thing is nobody know what is happening on MS. like a comedy:) Four days is really a long time. And the interesting thing is nobody know what is happening on MS. like a comedy:)

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