You have to give Skype credit for eventually doing the right thing and compensating its premium customers for the recent outage.
I moaned on Monday that Skype had dropped the ball by failing to offer any kind of compensation for the 30+ hours outage. While the majority of Skype users get the service for free, some, like me, actually hand over cash for premium services. I whined…
How about some token of apology? Maybe some free credits? I ended up having to take client calls via my cell phone – any idea how expensive that is?
Today, I received the following email…
You may or may not know but last week Skype wasn’t available for a
couple of days. There were a number of reasons for this and I am
delighted to say that the problem is now well and truly sorted and
everything is back to normal. For those of you who tried to use Skype
during that time but couldn’t, we’re very sorry. For those of you who
didn’t try to use Skype – well thankfully you were not affected but we
want to reassure everyone that Skype is now working happily and the
problem is fixed.
We know we have many faithful users out there who give us feedback
(good and bad) on what we’re doing as a company. The Skype community
makes us what we are. Without you, our users, we simply wouldn’t
exist. We’ve helped people stay in touch with their friends and
family over the past four years without any massive hitch and we want
it to stay that way.
When the unexpected happens, it’s important to remember the people who
stuck behind us and whose loyalty humbled us. I want to thank
everyone for their support, patience and being part of the Skype
community. And for those of you who missed out on using Skype last
week – I want to especially thank you as well.
As a goodwill gesture to all you faithful Skype Pro, Skype Unlimited,
SkypeIn or Skype Voicemail customers, we’re adding an additional seven
days to your current subscription, free of charge. And even if you
didn’t miss out on using Skype last week – you can still have a week
free on Skype, on the house!
So please enjoy it, call your loved ones, friends, family and
colleagues and thanks again.
The people at Skype
We’re not taking the credit for Skype’s change of heart, but I’m sure we added to the many voices that felt Skype should cough-up some form of compensation.
Ok, so it doesn’t cover the extra cost of making international calls via a cell phone, but I think 7 days of free service seems fair. What do you think?