Comments on: Skype Finally Offers Compensation for Outage

By: William

William — Tue, 28 Aug 2007 14:37:04 +0000

I would prefer free SkypeOut minutes for everyone.

By: Mo Better Skype

Mo Better Skype — Sat, 25 Aug 2007 19:31:58 +0000

I wish more companies like Sprint, Verizon, AT&T would provide compensation for their service outings like Skype. I don’t even get an “I’m sorry from those dudes.” I have had 12+ hour prime-time outings with AT&T’s Internet service and they haven’t done or said one thing about it.

Way to go Skype! Lead the pack!

By: Andy Beal

Andy Beal — Thu, 23 Aug 2007 22:26:11 +0000

Rick just likes to take opposing views a lot.

Rick, it’s simple business. If you pay for a service, you expect it to work. When it doesn’t you expect “good” companies to compensate you. It’s very simple.

I’m glad Skype did the honorable thing.

By: Webmaster Money

Webmaster Money — Wed, 22 Aug 2007 22:36:44 +0000

Well 7 days free is realy good deal. I think most people will stay with Skype anyway. This was first time something like this happend and users are used to this service so I wouldnt say that there will be someone looking for other services.

By: Steven Bradley

Steven Bradley — Wed, 22 Aug 2007 19:38:11 +0000

Rick I don’t think there’s anything whiny about this post. Skype made a mistake that affected a lot of it’s customers, paying customers who rely on Skype for their business.

Yes companies do make mistakes, but this was a pretty big one followed up by the company keeping people in the dark about what’s going on.

I don’t think this is about a sense of entitlement. Andy was writing about what Skype should do to retain their customers. Granted it was just mistake on Skype’s part and mistakes fo happen, but there will be a lot of people who will now be looking for another service.

This post is Andy letting us know that Skype did listen to complaints from customers and is now doing the right thing.

By: rick gregory

rick gregory — Wed, 22 Aug 2007 18:31:58 +0000

Man… I’d like to think that post was tongue in cheek, but it sure seems whiny as hell. Oh no, you had to spend some money for international calls? OMG, the world will END! Will your business survive??

How much money have you saved via Skype just this calendar year? Hundred of dollars? A couple of thousand?? And you’re WHINING about making a few international calls?

It was certainly the right PR and customer service move for Skype to do what they did, but the sense of smug entitlement that people have about compensation for any kind of vendor mistake is getting more than a bit annoying.