Comments on: Tips for Getting Customer Feedback with Email http://www.marketingpilgrim.com/2007/10/tips-for-getting-customer-feedback-with-email.html Internet Marketing News Thu, 18 Mar 2010 17:37:38 -0400 http://wordpress.org/?v=2.9.1 hourly 1 By: Steven Bradley http://www.marketingpilgrim.com/2007/10/tips-for-getting-customer-feedback-with-email.html/comment-page-1#comment-33336 Steven Bradley Wed, 03 Oct 2007 18:16:33 +0000 http://www.marketingpilgrim.com/2007/10/tips-for-getting-customer-feedback-with-email.html#comment-33336 I can see Owen's point. I get so much spam and many legitimate emails get flagged as spam that I really need to pay attention so as not to delete them. I could easily see myself deleting emails even if they are from companies I've let contact me. However assuming I notice the email and open it I'm usually happy to help companies I like by filling out a survey as long as it's not too time consuming. Keeping the email and survey short would be key. I can see Owen’s point. I get so much spam and many legitimate emails get flagged as spam that I really need to pay attention so as not to delete them. I could easily see myself deleting emails even if they are from companies I’ve let contact me.

However assuming I notice the email and open it I’m usually happy to help companies I like by filling out a survey as long as it’s not too time consuming.

Keeping the email and survey short would be key.

]]> By: Music Software http://www.marketingpilgrim.com/2007/10/tips-for-getting-customer-feedback-with-email.html/comment-page-1#comment-33309 Music Software Wed, 03 Oct 2007 14:38:25 +0000 http://www.marketingpilgrim.com/2007/10/tips-for-getting-customer-feedback-with-email.html#comment-33309 I have been on both sides of the street and now believe that this is as good or as bad as any market survey done. The responses on house to house or tele-research or exit interviews all can give similar responses from the person addressed. Since cost will be a significant factor, this method can be useful for certain types of researches. I have been on both sides of the street and now believe that this is as good or as bad as any market survey done. The responses on house to house or tele-research or exit interviews all can give similar responses from the person addressed. Since cost will be a significant factor, this method can be useful for certain types of researches.

]]> By: Bushido http://www.marketingpilgrim.com/2007/10/tips-for-getting-customer-feedback-with-email.html/comment-page-1#comment-33304 Bushido Wed, 03 Oct 2007 13:26:17 +0000 http://www.marketingpilgrim.com/2007/10/tips-for-getting-customer-feedback-with-email.html#comment-33304 I agree with Owen. Plus, your regular newsletters could be affected by this is people mark that one mail as spam. I agree with Owen. Plus, your regular newsletters could be affected by this is people mark that one mail as spam.

]]> By: » Email Surveys Tell You Valuable Information Email Marketing Journal http://www.marketingpilgrim.com/2007/10/tips-for-getting-customer-feedback-with-email.html/comment-page-1#comment-33301 » Email Surveys Tell You Valuable Information Email Marketing Journal Wed, 03 Oct 2007 12:55:58 +0000 http://www.marketingpilgrim.com/2007/10/tips-for-getting-customer-feedback-with-email.html#comment-33301 [...] to Marketing Sherpa by way of Marketing Pilgrim, you can expect the following response rates on your email marketing surveys: • For prospects - [...] [...] to Marketing Sherpa by way of Marketing Pilgrim, you can expect the following response rates on your email marketing surveys: • For prospects – [...]

]]> By: Owen Cutajar http://www.marketingpilgrim.com/2007/10/tips-for-getting-customer-feedback-with-email.html/comment-page-1#comment-33283 Owen Cutajar Wed, 03 Oct 2007 09:06:42 +0000 http://www.marketingpilgrim.com/2007/10/tips-for-getting-customer-feedback-with-email.html#comment-33283 The biggest problem I find with emails is that, because of the large amount of unsolicited email we find in our mailbox, people are quick to dismiss things as spam or unwanted and not give them a second look. Sending your customers a poll can quickly fall into this category, even if it's one of the hundred companies you've expressly given permission to contact you. The biggest problem I find with emails is that, because of the large amount of unsolicited email we find in our mailbox, people are quick to dismiss things as spam or unwanted and not give them a second look.

Sending your customers a poll can quickly fall into this category, even if it’s one of the hundred companies you’ve expressly given permission to contact you.

]]>