Comments on: Does Apple Really Want the Crazed Few Defending its Reputation?

By: Ryan Stephens Marketing » Does Apple need a Community Evangelist?

Ryan Stephens Marketing » Does Apple need a Community Evangelist? — Sat, 13 Sep 2008 22:59:27 +0000

[...] the idea that when this happens the Apple evangelists may eventually be spread too thin. He also discusses whether or not Apple really wants these ‘intense’ fans defending the company’s [...]

By: Why Apple Doesn’t Need Social Media - biginfo.org

Why Apple Doesn’t Need Social Media - biginfo.org — Sun, 18 May 2008 19:25:38 +0000

[...] everyone agrees with me on this. There are plenty of people that wonder if Apple really wants the crazed few defending its reputation and who think the company really needs to [...]

By: Why Apple Doesn’t Need Social Media | davefleet.com

Why Apple Doesn’t Need Social Media | davefleet.com — Thu, 15 May 2008 23:21:42 +0000

[...] everyone agrees with me on this. There are plenty of people that wonder if Apple really wants the crazed few defending its reputation and who think the company really needs to [...]

By: Joe S.

Joe S. — Sat, 22 Dec 2007 04:30:09 +0000

The post was there & then it was gone. There was nothing in the post that violated anything. You’re right. We are at an impasse. Next time I will try to agree with everything you say. Would that be better for you? My post had links to back up my statements. Sorry you can’t seem to handle that…have a nice life.

By: Andy Beal

Andy Beal — Sat, 22 Dec 2007 04:20:27 +0000

“Joe S.” posts are only deleted if you violate our comment policy or they get caught in our spam filter.

It’s probably a good time for both of us to move on. You appear to be intent on undermining my post and the post that I link to – without actually debating the content. While I enjoy engaging comments, I think we’ve hit an impasse here.

By: Joe S.

Joe S. — Sat, 22 Dec 2007 04:15:11 +0000

You seem to have deleted my response

By: Andy Beal

Andy Beal — Fri, 21 Dec 2007 02:00:42 +0000

@Joe S – you’re right, we need to look for the trend.

You seem quick to downplay my thoughts, Cnet and ZDnet as reliable sources. The same surely applies to you–if not more so–as your comments are as good as anonymous. We know nothing about your credibility.

Just an observation.

By: Joe S.

Joe S. — Fri, 21 Dec 2007 01:55:21 +0000

Andy,
My thoughts are you can take a snapshot in time of anything.
What does the overall picture look like. Will these stats change by next quarter? Will they get worse over time (more than one year or one month) or will they get better. No one knows….right now they are just a blip on the radar. You analysis of everything else is just anecdotal. Cnet, ZDnet are not reliable sources…not when it comes to Apple. Next you will be quoting Rob Enderle & Paul Thurrott.

By: Andy Beal

Andy Beal — Thu, 20 Dec 2007 14:14:47 +0000

@Joe S – you still haven’t acknowledged that my article does include facts – what are your thoughts on the surveys showing a reduction in Apple’s customer satisfaction?

By: Joe S.

Joe S. — Thu, 20 Dec 2007 04:12:35 +0000

My guess is that you only believe what you want to believe.

By: Andy Beal

Andy Beal — Mon, 17 Dec 2007 17:48:20 +0000

@Dan – me too!. My guess is that those that commented were more civil – otherwise they’d prove my point.

By: Dan Perry

Dan Perry — Mon, 17 Dec 2007 16:36:18 +0000

Wow, almost a week into this thread and you didn’t have to close comments? Color me surprised.

By: Joe S.

Joe S. — Sun, 16 Dec 2007 02:35:57 +0000

“It looks like we have our first group of “First name, no link” commenters, ready to trash the post.”

Like I said back up your statements with facts…instead you say that I am trashing your post. Did you see the quote from another person that posted at the top of my post? You immediately took it personally. Why is that? You look at one side of the equation. Ever been to a Mac forum? Most of the users that leave a response aren’t exactly easy on Apple.
Yeah there are people that leave insulting comments on both sides. Isn’t it strange that communities on the internet are pretty much just like the real world? A mixed bag. No one trashed your post. I just disagreed with one of your respondents statements & with an article that compares a snowflake to a blizzard. How does leaving my full name change that? Maybe you should actually read some of the usual MS waterboy responses in the article you wrote about also.

By: Partners in Grime

Partners in Grime — Sat, 15 Dec 2007 22:23:02 +0000

Leopard’s Spaces, Time Machine, and Quick Look are awesome!

By: Andy Beal

Andy Beal — Thu, 13 Dec 2007 14:26:50 +0000

It looks like we have our first group of “First name, no link” commenters, ready to trash the post.

Welcome!

@Joe S – you said “Apple rates amongst the highest in customer service ratings…maybe the author of these article should defend their statements & back them up with facts”

So you didn’t read the facts I listed in the last paragraph then?

By: An interesting take on the Apple Evangelist - Noticias externas

An interesting take on the Apple Evangelist - Noticias externas — Thu, 13 Dec 2007 10:01:55 +0000

[...] and experienced users alike; it seems that the Apple Evangelist is also coming under some scrutiny.Does Apple Really Want the Crazed Few Defending its Reputation?Why do Apple customers care so [...]

By: JS

JS — Thu, 13 Dec 2007 04:31:59 +0000

Here is a comment posted by a Windows user on Cnet from the article that you are writing about:

Windows users are capitalists.

Linux users are communists.

OS/2 users are NAZIs.

BSD Unix users are socialists.

Mac users and Apple // users are homosexuals.

Commodore 64 users are poor.

Atari 800 users are jerks.

Amiga users are Europeans.

MS-DOS users are cheapskates.

Yeah no mental issues there.

By: JS

JS — Thu, 13 Dec 2007 03:59:41 +0000

Another good response to your rather loaded article:
http://macdailynews.com/index.php/weblog/comments/15774/
I don’t think you are a shill just another blogger passing on Cnet FUD out of ignorance. Cnets articles on anything to do with the Mac are usually short on facts & full of poor anlysis. For someone to point out their factual errors or have a difference in opinion does not make them a zealot.

By: JS

JS — Thu, 13 Dec 2007 03:52:08 +0000

FUD (Fear, Uncertainty, and Doubt) goes back way before Apple
was ever thought of. The modern IT usage of it goes back to
NCR and its founder Patterson in the 1890s – he found bagging
competitor’s cash registers a very effective marketing technique.
His offsider was T.J. Watson who went on to IBM. Patterson went
to gaol for his crimes, and the Sherman Antitrust act was born.
(See Richard DeLamater’s Big Blue: IBM’s Use and Abuse of
Power.)

IBM then took over people’s thinking because people like to
sound knowledgeable by pouring scorn on competitive products.
There was never any shortage of IT types who bagged anything
not IBM. These people then moved on to Microsoft. IBM
successfully bagged Burroughs even though Burroughs
machines were way ahead of anything else (with high-level
language operating systems, virtual memory, etc). See http://en.wikipedia.org/wiki/B5000. Robert S Barton who was
the principle designer of the B5000 and B1700 went on to be a
professor of computer science at Utah University, where he was
very influential on Alan Kay the inventor of the window and thus
everything Xerox and then Apple did (and then Microsoft copied
in a rather inept way).

The FUD technique was used on Apple and for a while very
successfully. Thankfully these IT people are not so successful
these days because people are not so naive about computers
and can spot their rubbish. They still tend to be very vociferous
in spreading lies and Apple supporters often respond to their
lies an unreasonableness and attract derogatory labels like
“Apple fanboys”, etc.
Join the team.
As the author pointed out in his previous article, Apple is not
perfect – things go wrong with computers, it’s just the nature of
the game, but Apple cares very much about quality and
innovation and avoid many classes of problems you get with
Windows and PCs.

By: Joe S.

Joe S. — Thu, 13 Dec 2007 03:45:18 +0000

“As an ex mac user I must confirm that most mac fanatics I ever met really had no good reasons for liking mac because “it’s easier” and “I hate PC’s”. I hate those typical answers. I say: Macs suck! Apple has crap customer care policies and their products force upgrade upsells or else your computer will slow down… I’m so glad that this comment is about to get hated on by some right winged-like minded mac loving fools.”

Apple rates amongst the highest in customer service ratings.
This is why people dispute comments…like the lack of knowledge in this one. I think instead of resorting too name calling, which seems to me very unprofessional maybe the author of these article should defend their statements & back them up with facts. They usually can’t, so thy resort to the old Mac Zealot BS. If you check the thread you will also find plenty of people on the PC side that attack anyone that says they are happy with their choice of buying a Mac. In fact in most cases the PC vs Mac thing is started by some Windows user & the rest pile on. It usually is just a bunch of insults no real meat to their argument because the have nothing but anecdotal knowledge backed up buy hearsay. Look at the comments in your thread. Read your own comments. If you can’t back up your arguments & resort to name calling or insults…you’re probably full of shit. Nothings perfect…what denotes the quality of a product is the number of imperfections. I think MS has a huge lead in that Dept. (Imperfections)…I use both. Most of Mac users have used both. You can’t say the same thing about Windows users. The topic of you’re article is not some new phenomenon it has been going on for years. There is nothing new here.