Posted February 29, 2008 10:16 am by with 12 comments

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Over at the Radically Transparent book site and blog, we’ve uploaded "Your Seven Step Online Reputation Crisis Plan." The book contains an entire chapter on repairing your online reputation, but this article is a good primer–and will tide you over until you get a chance to order the book. 🙂

Here are the first two steps:

1. Check the facts

Quite often there are two sides to any story. Before you start responding to accusations made online, take the time–but no more than an hour or so–to assess the situation, gather the facts, and evaluate the appropriate response.

2. Determine the impact

Decide if the attack on your reputation warrants a response from you. Is the attack coming from someone influential? Is the attack spreading quickly? Are many new voices joining the attack? Answer “yes” to any of these questions, and you’ll likely need to respond.

Continue reading…

  • Ordered the book 2d ago Andy. Enjoying watching things develop in this industry and glad to see you taking a lead role.

    Hopefully will see you again at SMX Advanced…

  • Thanks Scott, I hope you enjoy it!

  • I think you are onto a hot, and much needed, topic. It is gospel that there are always (at least) two sides to every story – we just tend to forget it in the heat of the moment. Thanks for the book.

  • Luckily I haven’t had to deal with this situation yet. It must be a real pain to deal with this type of attack.

  • Is this book really good? I want to order it in the next week.

  • Same here with Matt…I also haven’t experienced this situation, yet, but I will always remember your advice Andy. ^^

  • @Seomotion – are you asking me? Of course it’s good – 9 months of blood, sweat and tears went into it. 😉

  • 9 months? Wow, I really need to buy it.

  • I need to buy this book, thanks for Free Guide!

  • Thankx for sharing Scott. This is really usefull stuff!

  • Andy, it looks like Amazon just stocked your book today. I’m pulling the trigger this afternoon. I’m excited to crack into it. I really enjoyed the first chapter you posted.

  • @Craig – awesome, I hope you enjoy it!