Comments on: Zappos drops price protection and overnight shipping

By: » Zappos.com Pricing Article Wymbs Marketing Blog

» Zappos.com Pricing Article Wymbs Marketing Blog — Tue, 11 Nov 2008 02:24:20 +0000

[...] http://www.marketingpilgrim.com/2008/02/zappos-drops-price-protection- and-overnight-shipping.html [...]

By: The Magazine of Cuckolding For Women

The Magazine of Cuckolding For Women — Sat, 19 Apr 2008 11:11:16 +0000

[...] the love affair is over. Zappos has dropped their price protection and free overnight shipping, saying that they want to concentrate more on customer service rather than [...]

By: Hoopla - Entertainment Blog » Blog Archive » Zappos no longer cares about your budget

Fri, 18 Apr 2008 19:40:19 +0000

[...] the love affair is over. Zappos has dropped their price protection and free overnight shipping, saying that they want to concentrate more on customer service rather than [...]

By: Rob

Rob — Wed, 02 Apr 2008 23:04:45 +0000

Translation: Zappos can’t afford to give free overnight shipping anymore. They always had the best customer service of anywhere I shopped online, this is a line of BS pure and simple and I’m done with them. I only shopped there because I could get it next day for free, I’ll just go to Journey’s in the mall now.

By: Katie

Katie — Sat, 22 Mar 2008 03:10:29 +0000

OMG! I loved Zappo’s free overnight shipping. Im sure there are a ton of last minute shoppers out there like me. I’m not so much worried about there prices or customer service, but im highly upset that they dropped their free overnight shipping.

By: Piper

Piper — Mon, 03 Mar 2008 04:06:05 +0000

It should be interesting to see how this works out for them. The fact that they changed both policies at once was a little surprising. Personally, when it comes to online shopping, I’m not terribly concerned with customer service. As long as the company can design some reasonably intuitive automated customer service systems to help me fix problems and send in returns, I’m happy. I agree with the author – if I want a great customer service experience, I’ll go to a brick and mortar store.

By: Craig

Craig — Fri, 29 Feb 2008 03:04:27 +0000

I’ve got Greg’s back on this one. He is right. Good article.

By: Mike Montague

Mike Montague — Thu, 28 Feb 2008 20:13:43 +0000

Zappos still works for me because of their great selection. That’s their core competency.

By: Greg Howlett

Greg Howlett — Thu, 28 Feb 2008 15:04:26 +0000

@Tim, you need new facts yourself. You are wrong. Go read the link I put in the original article.

By: Tim

Tim — Thu, 28 Feb 2008 14:22:19 +0000

I began reading your article and abandoned after the 2nd paragraph. You claim that “They also own a few other sites such as 6pm.com which is more of a discount clothing store.”

I do not believe Zappos owns a few other sites (although I could be wrong) and I certainly know that 6pm.com is not a discount clothing store.

Get your facts straight.

By: Sam M

Sam M — Thu, 28 Feb 2008 05:26:11 +0000

Of course the real reason could be that the margin on shoes is just too small. It would be interesting to see if the other players like shoes.com and Endless follow suit.

By: ASW08 Looking Back at My New Friends at Affiliate Marketing Summit West

ASW08 Looking Back at My New Friends at Affiliate Marketing Summit West — Wed, 27 Feb 2008 21:50:58 +0000

[...] Affiliate Bash – WOW!!! Daron Babin and Brandy really outdid themselves at this one! The Blue Man Group performance during party was amazing. The venue was awesome! Special thanks to Kris Jones at Pepperjam for being the primary sponsor [...]

By: Craig

Craig — Wed, 27 Feb 2008 21:02:03 +0000

I’m a huge fan of zappos, and I find this as a surprise. I’ve always had good customer service there.