Comments on: Advice for Managing Negative Reviews of Hotels or Small Businesses http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html Internet Marketing News Mon, 22 Mar 2010 09:48:52 -0400 http://wordpress.org/?v=2.9.1 hourly 1 By: Linda http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-74100 Linda Sat, 23 May 2009 20:02:37 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-74100 Hi Andy..Such a great post for the people who run small business and hotels. I'm very much impressed with the notices from management response. Also the six steps to handle the negative reviews made your blog unique from others. I will sure take a look at your book Radically Transparent.<br><a href="http://www.choicehotels.com/youthsports" rel="follow" rel="nofollow">little league baseball family trip</a> Hi Andy..Such a great post for the people who run small business and hotels. I'm very much impressed with the notices from management response. Also the six steps to handle the negative reviews made your blog unique from others. I will sure take a look at your book Radically Transparent.
little league baseball family trip

]]> By: Anaokulu http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-62195 Anaokulu Sat, 06 Dec 2008 23:47:08 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-62195 Look at the publicity ResortQuest Wakiki Beach Hotel has received by taking a little time to check guest’s comments. If this standard of monitoring was widened to other areas within the industry, it could make such a difference in how the public view the word “hospitality” that is often not good enough. Look at the publicity ResortQuest Wakiki Beach Hotel has received by taking a little time to check guest’s comments.
If this standard of monitoring was widened to other areas within the industry, it could make such a difference in how the public view the word “hospitality” that is often not good enough.

]]> By: Andy Beal http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-61650 Andy Beal Wed, 03 Dec 2008 14:36:14 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-61650 @Rome - you're welcome! @Rome – you’re welcome!

]]> By: Rome http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-61634 Rome Wed, 03 Dec 2008 11:49:52 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-61634 I am a hotel manager. I really love this post. Thank you! I am a hotel manager. I really love this post. Thank you!

]]> By: banquet manager http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-54539 banquet manager Fri, 22 Aug 2008 15:37:08 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-54539 As a banquet manager, hopefully I'll never need your advice. <a href="http://soyouwanttobeabanquetmanager.blogspot.com" rel="nofollow">So You Want To Be a Banquet Manager</a> <em>banquet manager's last blog post..<a href='http://soyouwanttobeabanquetmanager.blogspot.com/2008/08/is-store-room-more-important-than.html' rel="nofollow">Is The Store Room More Important Than Customer Service?</a></em> As a banquet manager, hopefully I’ll never need your advice.
So You Want To Be a Banquet Manager

banquet manager’s last blog post..Is The Store Room More Important Than Customer Service?

]]> By: Kudzu Business Success Center - Advice for Managing Negative Reviews of Hotels or Small Businesses http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-50840 Kudzu Business Success Center - Advice for Managing Negative Reviews of Hotels or Small Businesses Wed, 25 Jun 2008 14:50:43 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-50840 [...] here to read the original document Reprinted with permission from Andy Beal www.marketingpilgrim.com [...] [...] here to read the original document Reprinted with permission from Andy Beal http://www.marketingpilgrim.com [...]

]]> By: Olga http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-49641 Olga Tue, 10 Jun 2008 03:17:03 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-49641 This is a great way to respond to the negative reviews. When we added Review feature to our web site, we were so excited and looking forward to receiving reviews! Now we ran into 3 problems that we don't know how to deal with. Any advice is appreciated. Here are our challenges: 1. Some businesses submit negative reviews about their competitors to bring their reputation down. 2. Other businesses submit numerous positive reviews about themselves to bring their reputation up. 3. And yet some other businesses, when receive negative reviews from their customers, send us angry letters asking how could we let somebody leave a negative review and demanding that we delete it. I wonder if anyone has similar experience and how they deal with it… This is a great way to respond to the negative reviews. When we added Review feature to our web site, we were so excited and looking forward to receiving reviews! Now we ran into 3 problems that we don’t know how to deal with. Any advice is appreciated.
Here are our challenges:
1. Some businesses submit negative reviews about their competitors to bring their reputation down.
2. Other businesses submit numerous positive reviews about themselves to bring their reputation up.
3. And yet some other businesses, when receive negative reviews from their customers, send us angry letters asking how could we let somebody leave a negative review and demanding that we delete it.
I wonder if anyone has similar experience and how they deal with it…

]]> By: The Society Blog » Blog Archive » The Positives of Negatives http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-49096 The Society Blog » Blog Archive » The Positives of Negatives Tue, 03 Jun 2008 23:27:09 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-49096 [...] Reviews”. Additionally, Andy Beal from MarketingPilgrim.com blogs on managing reviews, click here to [...] [...] Reviews”. Additionally, Andy Beal from MarketingPilgrim.com blogs on managing reviews, click here to [...]

]]> By: Junior http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-47620 Junior Wed, 14 May 2008 21:11:53 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-47620 Nice article and i do recommend commentluv for use with wordpress all the time. <em>Junior's last blog post..<a href='http://marketingonlineinternet.com/google-adsense/google-adsense-profits-mixed-in-with-affiliate-marketing/' rel="nofollow">Google Adsense Profits Mixed In With Affiliate Marketing</a></em> Nice article and i do recommend commentluv for use with wordpress all the time.

Junior’s last blog post..Google Adsense Profits Mixed In With Affiliate Marketing

]]> By: April ‘08: Best Search/Marketing Posts http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-46714 April ‘08: Best Search/Marketing Posts Fri, 02 May 2008 01:11:38 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-46714 [...] Andy Beal: Advice for Managing Negative Reviews of Hotels or Small Businesses [...] [...] Andy Beal: Advice for Managing Negative Reviews of Hotels or Small Businesses [...]

]]> By: A Guide to Answering Negative Reviews Online http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-46638 A Guide to Answering Negative Reviews Online Thu, 01 May 2008 02:39:20 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-46638 [...] founder of Trackur.com talked about a great example of managing reviews in his recent article:  Advice for Managing Negative Reviews of Hotels or Small Businesses.  ResortQuest Waikiki thanks EVERY reviewer for leaving a review and responds to negative aspects [...] [...] founder of Trackur.com talked about a great example of managing reviews in his recent article:  Advice for Managing Negative Reviews of Hotels or Small Businesses.  ResortQuest Waikiki thanks EVERY reviewer for leaving a review and responds to negative aspects [...]

]]> By: Awesome Links for Small and Medium Size Companies | Word Sell, Inc. http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-46441 Awesome Links for Small and Medium Size Companies | Word Sell, Inc. Mon, 28 Apr 2008 12:40:41 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-46441 [...] Beal discusses how to manage negative reviews of hotels or small businesses. Whether your company has a Web site or not, you will find his advice enormously [...] [...] Beal discusses how to manage negative reviews of hotels or small businesses. Whether your company has a Web site or not, you will find his advice enormously [...]

]]> By: ItHip.com » Blog Archive » Come gestire recensioni online negative. http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-46147 ItHip.com » Blog Archive » Come gestire recensioni online negative. Wed, 23 Apr 2008 14:01:27 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-46147 [...] da Marketing Pilgrim [...] [...] da Marketing Pilgrim [...]

]]> By: Missy http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-46105 Missy Wed, 23 Apr 2008 02:38:07 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-46105 Excellent tips on "online reviews" of small businesses. I live in a tiny town and my father-in-law owns a bar and grill. I wonder how this applies in my SMALL TOWN situation? I also wonder how many people here are wired, as in have online access? So many questions, so little time. Thanxs for your tips. Will think about this some more. Missy. <em>Missy's last blog post..<a href='http://feeds.feedburner.com/~r/WoodysOldTownGrill/~3/273242165/' rel="nofollow">FREE Woody-Licious DESSERT Coupon. Did you find Woody’s through the web?</a></em> Excellent tips on “online reviews” of small businesses. I live in a tiny town and my father-in-law owns a bar and grill.

I wonder how this applies in my SMALL TOWN situation? I also wonder how many people here are wired, as in have online access? So many questions, so little time.

Thanxs for your tips. Will think about this some more.

Missy.

Missy’s last blog post..FREE Woody-Licious DESSERT Coupon. Did you find Woody’s through the web?

]]> By: John Kerry http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-46020 John Kerry Tue, 22 Apr 2008 11:38:41 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-46020 Look at the publicity ResortQuest Wakiki Beach Hotel has received by taking a little time to check guest's comments. If this standard of monitoring was widened to other areas within the industry, it could make such a difference in how the public view the word "hospitality" that is often not good enough. Look at the publicity ResortQuest Wakiki Beach Hotel has received by taking a little time to check guest’s comments.
If this standard of monitoring was widened to other areas within the industry, it could make such a difference in how the public view the word “hospitality” that is often not good enough.

]]> By: Fabie http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-45944 Fabie Mon, 21 Apr 2008 07:19:34 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-45944 I am very pleased to read such a post with great examples that will be able to benefit small businesses. What I find is that many (very) small businesses are not even aware that past guests leave comments on trip advisor (one of my latest blog posts) so there is still a lot of educating to be done with regards to online reputation management! Thanks, excellent post! fabie I am very pleased to read such a post with great examples that will be able to benefit small businesses. What I find is that many (very) small businesses are not even aware that past guests leave comments on trip advisor (one of my latest blog posts) so there is still a lot of educating to be done with regards to online reputation management!

Thanks, excellent post!

fabie

]]> By: Andy Beal http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-45930 Andy Beal Sun, 20 Apr 2008 22:23:00 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-45930 @Jeff - I'll give some thought to other industry examples. Thanks for buying the book! @Jeff – I’ll give some thought to other industry examples. Thanks for buying the book!

]]> By: Jeff Zweig http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-45923 Jeff Zweig Sun, 20 Apr 2008 19:17:23 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-45923 dang, i meant concise! :) dang, i meant concise! :)

]]> By: Jeff Zweig http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-45917 Jeff Zweig Sun, 20 Apr 2008 17:26:07 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-45917 hey andy, great post. i hope you'll share even more useful, consise examples of reputation management with examples for businesses in other industries/scenarios. jeff ps i recently bought radically transparent from a bookstore here in malaysia and i'm enjoying the book very much so far. here in asia, it's a hard sell to get companies to engage comments in public online due to a fear of potential loss of face in the event of negative feedback (i.e., loss of face for the company, for the CEO and for the person who makes the decision to engage in the first place)--despite the fact that the risk of not doing so is even higher. fortunately, however, a recent political situation here highlighted just how powerful the malaysian blogosphere/use of youtube, etc. has become and this has generated new interest in how this force can potentially be harnessed to support a proper reputation management strategy. pps i'm lovin' the commentluv! hey andy, great post. i hope you’ll share even more useful, consise examples of reputation management with examples for businesses in other industries/scenarios.

jeff

ps i recently bought radically transparent from a bookstore here in malaysia and i’m enjoying the book very much so far.

here in asia, it’s a hard sell to get companies to engage comments in public online due to a fear of potential loss of face in the event of negative feedback (i.e., loss of face for the company, for the CEO and for the person who makes the decision to engage in the first place)–despite the fact that the risk of not doing so is even higher.

fortunately, however, a recent political situation here highlighted just how powerful the malaysian blogosphere/use of youtube, etc. has become and this has generated new interest in how this force can potentially be harnessed to support a proper reputation management strategy.

pps i’m lovin’ the commentluv!

]]> By: » Gedanken zu “ORM” oder “Die Macht des Webs” http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html/comment-page-1#comment-45737 » Gedanken zu “ORM” oder “Die Macht des Webs” Thu, 17 Apr 2008 17:58:21 +0000 http://www.marketingpilgrim.com/2008/04/advice-for-managing-negative-reviews-of-hotels-or-small-businesses.html#comment-45737 [...] sollte auf öffentliche negative Bewertungen, wie Andy Beal von Marketingpilgrim zutreffend schreibt, in personalisierter Weise nach folgendem Schema reagiert [...] [...] sollte auf öffentliche negative Bewertungen, wie Andy Beal von Marketingpilgrim zutreffend schreibt, in personalisierter Weise nach folgendem Schema reagiert [...]

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