Comments on: JetBlue Sued for $2 Million; Flushing Reputation Down the Toilet, Again! http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html Internet Marketing News Fri, 10 Feb 2012 17:00:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Musashi http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-48194 Musashi Fri, 23 May 2008 18:33:46 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-48194 I dont believe this story. The post from Joshua Steimle puts a very different light on this story. Big lawsuits for ridiculous situations are a big problem in the US. I dont believe this story. The post from Joshua Steimle puts a very different light on this story.
Big lawsuits for ridiculous situations are a big problem in the US.

]]> By: Joshua Steimle http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47765 Joshua Steimle Fri, 16 May 2008 15:21:41 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47765 Read the link I posted. Apparently the guy was friends with the captain, begged to get on board although the flight was full, he voluntarily gave up his seat for a stewardess who then fell asleep in his seat, he didn't want to wake her up and wasn't sure what to do, they didn't let him sit in one of the jump seats (which is exactly what they're supposed to do--only staff are allowed by law to sit in those seats, per my understanding), and now the guy brings a lawsuit. Does $2M sound reasonable for his "pain and suffering" even if exactly what he says happened really did happen? I've had to sit on toilets for a long time before but I never sued anyone about it. It's this type of stuff that's making our health care costs go up, this is why corporations are always trying to protect themselves instead of "being real" because if they treat us like human beings they get sued. Everything has to be systematic and there aren't any exceptions for situations that naturally arise when you're dealing with human beings, so we all get treated like objects. I mean, that's what happened here. The captain tries to help a guy out who's begging to be let on the flight, and then the guy turns around and sues. So do you think the next time you really, really, really need to get on a flight even if you have to stand in the aisle the whole time do you think they're going to let you? Read the link I posted. Apparently the guy was friends with the captain, begged to get on board although the flight was full, he voluntarily gave up his seat for a stewardess who then fell asleep in his seat, he didn’t want to wake her up and wasn’t sure what to do, they didn’t let him sit in one of the jump seats (which is exactly what they’re supposed to do–only staff are allowed by law to sit in those seats, per my understanding), and now the guy brings a lawsuit.

Does $2M sound reasonable for his “pain and suffering” even if exactly what he says happened really did happen? I’ve had to sit on toilets for a long time before but I never sued anyone about it. It’s this type of stuff that’s making our health care costs go up, this is why corporations are always trying to protect themselves instead of “being real” because if they treat us like human beings they get sued. Everything has to be systematic and there aren’t any exceptions for situations that naturally arise when you’re dealing with human beings, so we all get treated like objects. I mean, that’s what happened here. The captain tries to help a guy out who’s begging to be let on the flight, and then the guy turns around and sues. So do you think the next time you really, really, really need to get on a flight even if you have to stand in the aisle the whole time do you think they’re going to let you?

]]> By: Andy Beal http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47729 Andy Beal Fri, 16 May 2008 00:31:55 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47729 @Mark - I believe he still had to pay for his ticket. Besides, if you start the flight with a seat, you should get to keep your seat. Don't you think? @Mark – I believe he still had to pay for his ticket. Besides, if you start the flight with a seat, you should get to keep your seat. Don’t you think?

]]> By: Mark Panitz http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47728 Mark Panitz Fri, 16 May 2008 00:25:15 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47728 the guy wasn't even a paying customer he was flying on a buddy pass in the first place (to me that means Space available ONLY (no seats you get left behind the guy wasn’t even a paying customer he was flying on a buddy pass in the first place
(to me that means Space available ONLY (no seats you get left behind

]]> By: Arthur Freydin http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47713 Arthur Freydin Thu, 15 May 2008 21:27:24 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47713 This really does sound a bit hokey. An attendant taking a seat while kicking out a paying traveler? Just sounds ridiculously outlandish. <em>Arthur Freydin's last blog post..<a href='http://arthurfreydin.com/web20ize-everything/' rel="nofollow">Web2.0ize Everything!</a></em> This really does sound a bit hokey. An attendant taking a seat while kicking out a paying traveler? Just sounds ridiculously outlandish.

Arthur Freydin’s last blog post..Web2.0ize Everything!

]]> By: Andy Beal http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47712 Andy Beal Thu, 15 May 2008 21:17:18 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47712 @Joshua - the problem is that JetBlue is not responding, so we're left with the assumption that this is a true account. @Joshua – the problem is that JetBlue is not responding, so we’re left with the assumption that this is a true account.

]]> By: Joshua Steimle http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47704 Joshua Steimle Thu, 15 May 2008 19:44:21 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47704 Has anybody verified that this actually happened? Everyone seems ready to jump on jetBlue, but what if this guy is totally lying about what happened? http://www.newyorkpersonalinjuryattorneyblog.com/2008/05/jetblueloo-follow-up-what-really.html Maybe everything happened just as this guy claims (although I find it hard to believe), but when you're a big company you're going to get hit with libelous claims no matter what you do or how well you do it. Of course that just means that reputation management is that much more important for large companies since they're a bigger target. Has anybody verified that this actually happened? Everyone seems ready to jump on jetBlue, but what if this guy is totally lying about what happened?

http://www.newyorkpersonalinjuryattorneyblog.com/2008/05/jetblueloo-fo llow-up-what-really.html

Maybe everything happened just as this guy claims (although I find it hard to believe), but when you’re a big company you’re going to get hit with libelous claims no matter what you do or how well you do it. Of course that just means that reputation management is that much more important for large companies since they’re a bigger target.

]]> By: Andy Beal http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47632 Andy Beal Thu, 15 May 2008 01:32:56 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47632 @Mark - they leave the cockpit all the time. As long as the copilot is still at the controls. I see them leave to go to the bathroom or grab coffee all the time. @Mark – they leave the cockpit all the time. As long as the copilot is still at the controls. I see them leave to go to the bathroom or grab coffee all the time.

]]> By: Mark Panitz http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47631 Mark Panitz Thu, 15 May 2008 01:31:35 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47631 something isnt right here we know that pilots can not leave the cockpit during a flight (as per FAA rules) so how could the pilot told him pilot of a JetBlue flight from New York City to San Diego ordered him to sit in the bathroom after a flight attendant claimed his seat. The attendant apparently felt that her jump seat was uncomfortable; how could that piolot do that when he cant leave the cockpit? something isnt right here we know that pilots
can not leave the cockpit during a flight (as per
FAA rules)
so how could the pilot told him pilot of a JetBlue flight from New York City to San Diego ordered him to sit in the bathroom after a flight attendant claimed his seat. The attendant apparently felt that her jump seat was uncomfortable;
how could that piolot do that when he cant leave the cockpit?

]]> By: steven cody http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47608 steven cody Wed, 14 May 2008 19:18:47 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47608 Spot on, Adam. Pun intended. JetBlue might very well become jetWho if they keep bungling customer relations and reputation management. Interesting to see this once high flyer once again grounded by its social ineptness <em>steven cody's last blog post..<a href='http://www.repmanblog.com/repman/2008/05/to-sue-simmons.html' rel="nofollow">TO: Sue Simmons FROM: Sammy Glick, publicist</a></em> Spot on, Adam. Pun intended. JetBlue might very well become jetWho if they keep bungling customer relations and reputation management. Interesting to see this once high flyer once again grounded by its social ineptness

steven cody’s last blog post..TO: Sue Simmons FROM: Sammy Glick, publicist

]]> By: Dev Basu http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47594 Dev Basu Wed, 14 May 2008 16:03:25 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47594 I think there's a big divide in how commercial enterprises view their customer's abilities to impact their reputation. In the past, it would go as far as a report to the BBB, consumer court, or perhaps offline media such as papers. Companies need to wise up and understand that it takes a disgruntled customer 5 minutes to write a negative review of their customer experience and then syndicate it all over the web. With networks like Forbes and CNN now paying more attention to blogs, the impact of such negative PR is quantified exponentially. Great post Andy! -- Dev Basu I think there’s a big divide in how commercial enterprises view their customer’s abilities to impact their reputation. In the past, it would go as far as a report to the BBB, consumer court, or perhaps offline media such as papers. Companies need to wise up and understand that it takes a disgruntled customer 5 minutes to write a negative review of their customer experience and then syndicate it all over the web. With networks like Forbes and CNN now paying more attention to blogs, the impact of such negative PR is quantified exponentially. Great post Andy!

– Dev Basu

]]> By: Andy Beal http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47591 Andy Beal Wed, 14 May 2008 15:31:21 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47591 @Michelle - I agree, but then again, who knows if the employees were acting on their own or under company policy. @Jaan - yeah, the airline industry is probably too much of an easy target for reputation management. When JetBlue stranded passengers, it was one of many airlines that did. JetBlue stood out because, at the time, it had a rare, stellar reputation in the industry. @seo dude - making him have to make way for a passenger that need to go #2, then putting him back, would have been insult to injury--I would definitely want $2M in that case. ;-) @Michelle – I agree, but then again, who knows if the employees were acting on their own or under company policy.
@Jaan – yeah, the airline industry is probably too much of an easy target for reputation management. When JetBlue stranded passengers, it was one of many airlines that did. JetBlue stood out because, at the time, it had a rare, stellar reputation in the industry.
@seo dude – making him have to make way for a passenger that need to go #2, then putting him back, would have been insult to injury–I would definitely want $2M in that case. ;-)

]]> By: seo dude http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47589 seo dude Wed, 14 May 2008 15:13:21 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47589 What about the other passengers who needed to use the toilet? They could have sat him on the floor somewhere. <em>seo dude's last blog post..<a href='http://www.exposedseo.com/2008/05/14/why-affiliate-marketing-is-better-than-adsense-ppc-marketing/' rel="nofollow">Why affiliate marketing is better than Adsense, PPC marketing.</a></em> What about the other passengers who needed to use the toilet? They could have sat him on the floor somewhere.

seo dude’s last blog post..Why affiliate marketing is better than Adsense, PPC marketing.

]]> By: Jaan Kanellis http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47586 Jaan Kanellis Wed, 14 May 2008 15:01:15 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47586 When will any airline wise up and simply take care of the customers first. I am sure all of us have horror stories for most airlines. Delta is my personal whipping boy. <em>Jaan Kanellis's last blog post..<a href='http://www.jaankanellis.com/can-you-manage-your-email-and-rss-reader/' rel="nofollow">Can You Manage Your Email and RSS Reader?</a></em> When will any airline wise up and simply take care of the customers first. I am sure all of us have horror stories for most airlines. Delta is my personal whipping boy.

Jaan Kanellis’s last blog post..Can You Manage Your Email and RSS Reader?

]]> By: Michelle Greer http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47585 Michelle Greer Wed, 14 May 2008 14:47:46 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47585 The best way to avoid this is to hire ethical people in the first place. It's just much easier to run a business that way because you don't have to clean up your employees' messes. <em>Michelle Greer's last blog post..<a href='http://www.michellesblog.net/?p=116' rel="nofollow">$20 Will Help a Family Reconnect after the Burma Cyclone</a></em> The best way to avoid this is to hire ethical people in the first place. It’s just much easier to run a business that way because you don’t have to clean up your employees’ messes.

Michelle Greer’s last blog post..$20 Will Help a Family Reconnect after the Burma Cyclone

]]> By: Ela http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47583 Ela Wed, 14 May 2008 13:57:57 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47583 'Reputation management begins the moment you make contact with a customer' this is so true, still many companies seem to ignore this simple truth. ‘Reputation management begins the moment you make contact with a customer’ this is so true, still many companies seem to ignore this simple truth.

]]> By: Cesar http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47582 Cesar Wed, 14 May 2008 13:37:30 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47582 That's a lot of money and I think they will lose more money because their reputation becoming worst. <em>Cesar's last blog post..<a href='http://www.bluetechnews.com/2008/05/how-to-download-from-a-picasa-web-albums-without-picasa/' rel="nofollow">How to download from a Picasa Web Albums without Picasa</a></em> That’s a lot of money and I think they will lose more money because their reputation becoming worst.

Cesar’s last blog post..How to download from a Picasa Web Albums without Picasa

]]> By: Paul Dunay http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47580 Paul Dunay Wed, 14 May 2008 12:58:04 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47580 I totally agree Andy - companies now more than ever need to be ready to face a Reputation crisis. For those interested in assessing their readiness to handle a reputation crisis - I have put together a very short (12 question) survey that you are welcome to take at http://buzzmarketing.reputation.sgizmo.com/ and this survey is sponsored in part by trackur! <em>Paul Dunay's last blog post..<a href='http://feeds.feedburner.com/~r/BuzzMarketingForTechnology/~3/288720759/no-leads-get-left-behind.html' rel="nofollow">No Leads get Left Behind</a></em> I totally agree Andy – companies now more than ever need to be ready to face a Reputation crisis.

For those interested in assessing their readiness to handle a reputation crisis – I have put together a very short (12 question) survey that you are welcome to take at http://buzzmarketing.reputation.sgizmo.com/

and this survey is sponsored in part by trackur!

Paul Dunay’s last blog post..No Leads get Left Behind

]]> By: Todd Mintz http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47579 Todd Mintz Wed, 14 May 2008 12:45:06 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47579 I guess their reputation went in the crapper again... I guess their reputation went in the crapper again…

]]> By: Andy Beal http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html/comment-page-1#comment-47575 Andy Beal Wed, 14 May 2008 11:41:00 +0000 http://www.marketingpilgrim.com/2008/05/jetblue-sued-for-2-million-flushing-reputation-down-the-toilet-again.html#comment-47575 My alternative title for this post: "New Class of Airline Seat Offered by JetPoo." ;-) My alternative title for this post: “New Class of Airline Seat Offered by JetPoo.” ;-)

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