Comments on: Breaking: Google Listens to Apps Customers, Improvements on the Way!

By: Daniel Cooper

Daniel Cooper — Thu, 04 Sep 2008 10:32:39 +0000

Listening to your customers is a win-win situation, and Google have nailed it. Daniel Cooper's last blog post..VELUX Duo Blinds - 2 in 1 - Blackout & Pleated!

By: Appsuser

Appsuser — Wed, 03 Sep 2008 14:16:37 +0000

What business could survive without improving? If you become stale, customers go away. We all have ideas on what we like and do not like, and that can be difficult in developing products and services to reach across the spectrum of users.

Google like any company wants to hear from you, good or bad, but not so much about how they do not care, because they do. As they say, be part of the solution, not the problem.

All the pundits out there jumping all over Google for what, trying to offer a cost effective service and for many that do not pay for it? Come on, get off the soap boxes to pad your blog or pat yourself on the back for predicting something of the obvious.

By: Wei Liang

Wei Liang — Wed, 03 Sep 2008 13:30:37 +0000

Looks like Google want to grab a bigger portion of the traffic again? Its amazing on how Google is trying to improve. Wei Liang's last blog post..Will High PR Give You Higher Traffic ?

By: Christmas

Christmas — Wed, 03 Sep 2008 08:32:04 +0000

It is good way to listen to their user! I appreciate Google for it very much! Christmas's last blog post..Christmas Office Party Games

By: SEO forums

SEO forums — Tue, 02 Sep 2008 17:03:11 +0000

At last Google had become serious about its customers........ SEO forums's last blog post..At last Google Referral ads are down.

By: Appsuser

Appsuser — Tue, 02 Sep 2008 00:46:34 +0000

Otilia, Please expand on your comment, “Google’s inability to offer and respect the SLAs”. Have read Google’s SLA for their Premier paid service?

As a multiple user of Gmail and Google Apps Premier, we experienced no downtime at all, zero.

IMO, the money is not with the Fortune 500, but with the the smaller SMB that needs to stretch their expenses further to meet their needs.

As a disclaimer, we are a Google/Postini partner, that offers the stand alone Message Security services.

By: Julk

Julk — Mon, 01 Sep 2008 21:39:18 +0000

Very interesting comments.!
I’m seo.

By: Otilia @ Ad Ops Online

Otilia @ Ad Ops Online — Mon, 01 Sep 2008 09:25:47 +0000

They’re pretty good at apologizing to customers whenever outages occur, however, I wonder if there’s a plan in place to prevent such outages in the first place? So far, it doesn’t seem like there is one, and Google’s inability to offer and respect the SLAs may be the reason why they have virtually no major customers for Apps (they’re likely using Sharepoint or other platforms that are seen as being more reliable).

By: Appsuser

Appsuser — Fri, 29 Aug 2008 21:01:04 +0000

While I applaud Google for the additional upgrade of services to their Premier SLA, what would you have done differently, knowing what happened?

I was not affected by the outage with our Apps service, but I also have backup services for mission critical communications. The service as any other service is open to the possibility of failure, there is no 100% guarantee that it will not fail.

For just $50 annually per account,just over $4 a month you are saving hundreds, if not thousands of dollars using other services, yet people complain when unexpected outages occur. Backup services for email are inexpensive, so for the money you are saving, paying additional for a backup service is like the insurance you would by for your car, home, business, etc.

And by the way, Google Apps Standard is a free service, so for those complaining about the outage will need to get over it.

By: Games

Games — Fri, 29 Aug 2008 12:08:30 +0000

That’s what I like about google. They listen to us

By: Search Engine News » Breaking: Google Listens to Apps Customers, Improvements on the Way!

Fri, 29 Aug 2008 07:37:09 +0000

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