The Government Twitters and They Should Pay for It

The government can’t be all that bad. They Twitter. They don’t make us practice until we’re almost dead for the Olympics. Plus they use other social media sites to communicate and encourage freedom of press. Now, if they could just let reporters live twit during press conferences it would look just like BlogWorld – speakers could look down at an audience of laptops.

Silicon Valley nerds may be early adopters of social media – but the government is not only twittering, they are blogging and using other social media platforms (and maybe they should subsidize it too!).

SES San Jose Photos – Day 3

More photos from Search Engine Strategies San Jose. I think I’m finally figuring out how to combat the poor lighting conditions. ;-)

Li Evans


Dave Snyder

Rob Key

Pilgrim’s Picks for August 20

I really don’t like west coast time. The east coast has a 3 hour jump on you and you always feel like you’re playing catch-up.

Fortunately, the news today is good, but not earth-shattering. Here are today’s Picks:

SES San Jose Photos – Google Dance

Didn’t make the Google Dance? Never fear, live the experience with the photos I just uploaded. A selection below.

Google Dance

Google Dance

Google Dance

SES San Jose Photos – Day 2

I’ve uploaded photos from day 2 of Search Engine Strategies San Jose. A sample below:


Shoemoney & Jon Hall


Dilbert Cartoon’s Take on Reputation Management

If money’s no object, Dilbert offers-up one solution for improving your company’s reputation:


Thanks to @mdjensen.

Google Tops in Customer Satisfaction? Ask Those Who’ve Suffered Through Outages

When its comes to "portals and search engines" Google once again tops  the University of Michigan’s American Customer Satisfaction Index (ACSI).

The search engine soared 10% to gain the top spot with a score of 86. Yahoo slipped two points (77), MSN remained the same (75), with rounding out the search engines with a one point drop to 74.

Are you thinking what I’m thinking? With all of the recent customer service issues and outages, how in the world did Google not only take #1, but do so with a 10 point increase?

The answer? I suspect the index focuses strongly on the general satisfaction of Google’s search engine users, and less so on those power users that rely on Google for email, calendar, docs, etc.