I love Google, you love Google, the whole world loves Google, but that love is unrequited–at least when it comes to Google’s customer service.
It seems that Google believes it can provide enterprise level services without actually offering enterprise level support. You won’t be shocked to learn that Google Apps suffered an outage AGAIN this week.
A Google official posting status updates on the Apps forum wrote that the problem affected “a small subset” of Apps users, without being more specific.
A “small subset?” Google Apps is reported to be used by more than 10 million people! If that small subset were just 0.1% of users, that left 10,000 users with no access to email, calendars, or documents for about 15 hours!