Marketing Pilgrim

By Taylor Pratt

The Google Analytics Blog announced today that they are opening up a new forum within Google Help to assist you in finding answers to your Google Analytics problems quickly. Not only will users be able to get advice from Google Analytics employees, other Google Analytics users will be able to answer your questions as well.

By opening up the forums for all users to contribute, the GA team hopes that problems/questions will be resolved in a more timely manner. The forum will also allow users to vote on the best answers, so that users can easily identify valuable information. A list of “related questions” will also appear as you create a new thread.

I spoke to John Henson of LunaMetrics, a Google Analytics Authorized Consultant, about Google opening up the forums for all users to contribute.

Being able to quickly recognize when a question has been answered will save time in all directions. The experts answering the questions will more quickly find questions that still need answered instead of delving into every one. Due to lack of time, on the old groups I would often only look at posts that had no responses to answer. Now that I can easily see when a question doesn’t have an accepted answer, I’m more likely to be able to key in on those and address the problems without wasting time. And searchers won’t have to waste time looking through a thread of 20 posts, all just chiming in that they have the same issue. Instead they can go right to the answer (easily distinguished), and also have a quick indication of the trust level they should give to that answer based on how many people voted it as answering the question, and the level of the answerer.

The old Analytics Help Group is closed for additional posts, but may still be accessed for informational searches.

What do you think of the new GA forums?

Taylor Pratt is a Search Marketing Specialist at nFusion, a results focused marketing agency.

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