UPDATE: Microsoft Live Search has addressed the outage, stating that the problems were due to a heavy level of usage, and the downtime was partially caused by investigating and then repairing the problem; it won’t happen again.
SearchEngineLand.com reported Live Search Cashback being broken for most of the day on Black Friday—of particular note the HP site was offering 40% cash back—but the program wasn’t working for those looking for it on one of the heaviest shopping days of the year.
Later Microsoft sent a statement asking anyone who didn’t receive their Cashback confirmation to contact Live’s support desk for more assistance. If you’re one of those shoppers head over to https://support.search.live.com/ and bring your HP order number with you.
Well – that’s really neat but what about the people who were shopping elsewhere and didn’t get the Cashback offer because of the outage? Our fearless leader, Andy Beal, is still waiting on word regarding his Cashback-eligible purchase on eBay yesterday.
To be honest—I haven’t ever talked to someone who said “Hey I love that Microsoft Live Search Cashback program—they just sent me a check for $28.34!” Have you? We’d like to hear your Cashback experience—negative or positive. Feel free to chime in among the comments below. Will be interesting to see how this works out during this holiday season. I think the prospects are even more significant given the state of the economy – if it works.
Carrie Hill is the SEO Team leader for Blizzard Internet Marketing where she specializes in optimizing travel, tourism and lodging websites