Comments on: E-tailers Rank Highest for Customer Satisfaction

By: karenpurves

karenpurves — Wed, 25 Feb 2009 12:21:46 +0000

I think the question is more – what is the future of hight street retailers as the online retailers gain the hearts, minds and access to the credit cards of consumers. This will also have a knock on effect for small business purchasing – how small businesses gain new business. It means small businesses must look at their presence on the web and make it a priority for 2009.

By: aHugeList

aHugeList — Wed, 25 Feb 2009 11:19:03 +0000

Other than grocery shopping 80% of my purchases are now made online.
Poor customer service, crowds and time wasted waiting to hand over my hard earned cash are the major reasons for my preference for online shopping.
Very rarely are mistakes made with my online purchases, its fast to complete my transaction, I don’t have to put up with grumpy over worked under paid sales staff or busy stressed out shoppers and screaming kids when I buy online. I am also rewarded twice with my initial feel good hit when I make the purchase and again when it arrives (almost like shopping twice!)
I work 12 hour days, am raising a young family and have many commitments on my time – for me if I could get everything I needed with the click of my mouse I would happily do all my shopping from my computer

By: PerfectMOney

PerfectMOney — Wed, 25 Feb 2009 09:09:33 +0000

The Future of Online Commerce is obviously fall and down like obvious live of other commerce Live.They Rise.they Hit ,They fall,They innovated and They reborn or Burn Down.The Consumer satisfaction is Signal of there overlook performance to serve the client.and since it signal only,the one which is rate low,For some reason.IS not deserve to be retreated that way

By: PalaceStation LV NV

PalaceStation LV NV — Wed, 25 Feb 2009 05:30:38 +0000

That doesn’t surprise me