I’ll let you read the full details, but long story short, a blogger finds a bug in Ryanair’s booking system and blogs about it. He then receives an anonymous comment–which he later tracks down as a Ryanair employee:
you’re an idiot and a liar!! fact is!
you’ve opened one session then another and requested a page meant for a different session, you are so stupid you dont even know how you did it! you dont get a free flight, there is no dynamic data to render which is prob why you got 0.00. what self respecting developer uses a crappy CMS such as word press anyway AND puts they’re mobile ph number online, i suppose even a prank call is better than nothing on a lonely sat evening!!
Instead of any kind of apology, Ryanair officials threw themselves on the reputation sword with this official statement (emphasis added):
“Ryanair can confirm that a Ryanair staff member did engage in a blog discussion. It is Ryanair policy not to waste time and energy in corresponding with idiot bloggers and Ryanair can confirm that it won’t be happening again.
“Lunatic bloggers can have the blog sphere all to themselves as our people are far too busy driving down the cost of air travel”.
My first reaction is O…M…G!
My second reaction is to spell out (the obvious) ways that Ryanair screwed-up, and outline a strategy to ensure employees don’t go putting their foot in the corporate mouth. Something which Datadial has already provided.
But, what’s the point? You and I both know that the above stance is borderline insanity, right? We both know that–even if you hate the guts of a blogger–you don’t throw a gallon of gas on a small spark of controversy.
So, instead of dishing out advice–that Ryanair will likely ignore–we’ll just sit back for a few weeks, let this all flair-up, then take satisfaction in saying “we told you so!”