Comments on: Win Pete Blackshaw’s “Satisfied Customers Tell 3 Friends, Angry Customers Tell 3,000″

By: Andy Beal

Andy Beal — Thu, 19 Mar 2009 15:19:28 +0000

Congrats to the winners listed above!

By: Sushmita

Sushmita — Thu, 19 Mar 2009 02:56:40 +0000

Pete Blackshaw’s book i think is a very helpful.It helps us inorder to increase our management knowledge.I would like to refer it.

By: Nevil Darukhanawala

Nevil Darukhanawala — Wed, 18 Mar 2009 04:42:10 +0000

The answer could lie in the old saying “Is the customer King?”. Powered by a brand driven economy, and heavy duty advertising budgets, the customers are sitting ducks being bombarded from all sides (outdoor, television, radio, print, online) by marketeers who care less about “you”, who is shelling out the bucks. But customers are getting smarter, and wiser – and with the internet one bad word can spead like wildfire (reputation management), and one good word could get you your next customer reference.

The businesses of the future realize the power of the human word, and act lesser as companies with a sales pitch and expensive marketing brochures, and more as a human being. Welcome to the power of human network marketing.

By: Jon Hyne

Jon Hyne — Wed, 18 Mar 2009 00:33:34 +0000

Hopefully my comment is in before the deadline. You see I would have posted earlier but my power has been cut-off for the past 36 hours by my provider OriginEnergy.com.au. And yep I’ve been telling everyone about the bad experience with trying to get it reconnected. Angry customer? You bet.

By: Erin Jones

Erin Jones — Tue, 17 Mar 2009 14:38:53 +0000

This looks like a great supplement to my (slowly growing) library. Thanks MP! Erin Jones's last blog post..Google Voice: Google is One Step Closer to Taking Over the World

By: Shared Web Stories - March 17, 2009

Shared Web Stories - March 17, 2009 — Tue, 17 Mar 2009 10:21:48 +0000

[...] Win Pete Blackshaw’s “Satisfied Customers Tell 3 Friends, Angry Customers Tell 3,000″ [...]

By: David Onoue

David Onoue — Tue, 17 Mar 2009 06:23:58 +0000

I think the title of Pete’s book says it all. But he forgot to add “and those 3000 tell 3000 more…”

By: glen harness

glen harness — Tue, 17 Mar 2009 04:12:23 +0000

This would be me, entering the contest.

By: Alex Peerenboom

Alex Peerenboom — Tue, 17 Mar 2009 02:19:07 +0000

I would love to read this book. The Internet has been huge in word-of-mouth and companies now really have to make customers happy. Alex Peerenboom's last blog post..Social Media Comments

By: Eddie Gear

Eddie Gear — Tue, 17 Mar 2009 00:44:30 +0000

Hi there, Nice competition! Even though I tried looking up some reviews for this book I'm very much looking forward to getting hold of it. It feels good to be a part of this competition. Cheers, Eddie Gear Eddie Gear's last blog post..Components of a report

By: Trisha Lyn Fawver

Trisha Lyn Fawver — Mon, 16 Mar 2009 23:44:27 +0000

Looks like a great book to pick up, very akin to The Ultimate Question, which was also an excellent read for anyone interested in Customer Service and improving brand equity. Trisha Lyn Fawver's last blog post..Cribbed Content for March 13th

By: Nils Koenig

Nils Koenig — Mon, 16 Mar 2009 21:16:37 +0000

I want one

Nils Koenig’s last blog post..Sexy genug für’s Web 2.0?

By: Long Island Insurance

Long Island Insurance — Mon, 16 Mar 2009 21:08:34 +0000

I think you should pick me because I read your blog more than everyone else that posted her (LOL).

By: Chris C

Chris C — Mon, 16 Mar 2009 19:42:35 +0000

I always love your contests! Keep it up!

By: Nate @ Debt-free Scholar

Nate @ Debt-free Scholar — Mon, 16 Mar 2009 19:19:04 +0000

Thank you for running this contest! I have heard that some companies say that all publicity is good, so I am interested to see what this author says. Thanks, Nate Nate @ Debt-free Scholar's last blog post..12 Ways to Waste Money in College

By: josh

josh — Mon, 16 Mar 2009 19:18:48 +0000

Totally agree with this. Also feel that every issue a customer has with your product, service or customer service is an opportunity to impress them and win them over.

By: Alexander

Alexander — Mon, 16 Mar 2009 19:16:03 +0000

I suppose I’m more liable to talk about a bad experience than a good one. I think it’s like gossip. Good experiences, like admirable qualities and good deeds, simply aren’t as juicy.

By: Dan Perry

Dan Perry — Mon, 16 Mar 2009 19:14:38 +0000

Count me in, Andy my boy, and thanks for the offer! Dan Perry's last blog post..My Foodsaver and Why I Love It

By: Rob Williams

Rob Williams — Mon, 16 Mar 2009 19:09:07 +0000

Yay! Another chance at a freebe. Rob Williams's last blog post..Twitter has Email Equivelents

By: Pete Blackshaw

Pete Blackshaw — Mon, 16 Mar 2009 18:45:13 +0000

Thanks, Andy. So glad you found the book a great read. Also, thanks so much for your other email. Much appreciated, and timely. I’ve been thinking about him quite a bit these days. – Pete