Success

You have to build that into the cost of doing business.. you will do more business, after all chargebacks are said and done, then you will if you didn't do those sales at all.

Many people do business with you using their credit cards BECAUSE they know that have that extra layer of “protection” that if things go haywire they can get a refund.

Having said that… after 120 Days or so (check your payment processor agreement) a chargeback can no longer be done.

I personally once paid a company twice $900, once by Credit Card and once by check.. and was able to prove it.. and the CC company denied my claim because it was over 120 days later…

it's again, another manefestation of the 80/20 rule. Try to get rid of the 80, and try to get paid via non-refundable means when you are doing a project that is your personal time on the line (as opposed to a product.)

When I am Mentoring someone, I start with accepting credit cards and paypal– but once they really start seeing results, I try to move to other means of payment, such as bank transfer.

Paypal Masspay is also a good way to get paid— no chargebacks are allowed, and the fees are lower as well!

I like Michel Fortin's idea of just not taking credit cards for services and accepting checks only.

We used to worry about unethical businesses online, now we worry about unethical customers
online.

-Christina Hills
the “Shopping Cart Queen”

Their excuse? “I need the money,” or, “I never used it.”

http://www.michelfortin.com/extortion-getrichqu…

One person had the gall to ask not only for a refund but also extra cash to compensate him for the interest charges on his credit card bill. Wow.

We see this all too often in the online marketing arena, especially when it comes to digital products. People buy a product, download it, and then ask for a refund moments later.

It's disheartening, but I will no longer be taking credit cards for services — and suggested some kind of blacklist of known refunders, not to post the information publicly but to stop/prevent their order from being processed. One person referred me to this site:

http://www.precharge.com and http://www.chargebackfile.com (same company).

It's not a 100% foolproof solution, but I'm investigating it. Anything to lower “friendly fraud” (although I despise that term) is better than nothing.

When a client claimed they did not recieve their order I sent out this email notice to them, which 99% of the time the client would always locate their parcel.

Due to the increasing number of lost internet orders, a new policy to help Canadian and international government agencies through international agreements, in the investigation of and, if necessary, the prosecution of mail order fraud, all missing orders are to be refunded, creating legal documentation of the refund with the credit card company.

This procedure of documenting missing orders with the credit card institution provides investigators with a client history and a geographical representation for missing orders lost during shipping.