Comments on: Bad Review Made Worse by Twitter Tirade

By: social media websites(twitter, facebook, etc) articles, 24jun-5jul2009 « Stefanm, my link collection

Tue, 07 Jul 2009 09:50:25 +0000

[...] Bad Review Made Worse by Twitter Tirade; [...]

By: Marilyn Barnicke Belleghem

Marilyn Barnicke Belleghem — Wed, 01 Jul 2009 22:17:08 +0000

When I have received rants from critics I first work to maintain my self control then ask; What is this person saying about themselves with this attack? Often I ask a question if it is in person or on the phone but it could work with twitter too. This helps me keep in my head and not let my emotional reaction take over. As the person continues I know more about them because it usually is more about them than me in the first place.

My guess is the rant and improper disclosure was about jealousy.

By: Stephanie

Stephanie — Wed, 01 Jul 2009 22:04:58 +0000

Ah yes, the very public and not very well thought out rant. Been there, done that but never on a site where I couldn't immediately remove it once I realized how pathetic I was. I'm extra careful on twitter. More importantly I've learned not to sweat the small stuff. If it won't matter a day, week or year from now? It just doesn't matter. Stephanie's last blog post..Amazon Mechanical Turk: Top Five Traits of a Good Requester

By: Three’s a trend: reviewed hit back against reviewers » malcolm coles

Three’s a trend: reviewed hit back against reviewers » malcolm coles — Wed, 01 Jul 2009 15:29:42 +0000

[...] her Twitter tirade, reported here. "Roberta Silman in the Boston Globe is a moron," she wrote. "How do some people get to review [...]

By: A Twitter Rant Gone Bad - Google Live Search

A Twitter Rant Gone Bad - Google Live Search — Wed, 01 Jul 2009 01:45:06 +0000

[...] Comments [...]

By: Alan Bleiweiss

Alan Bleiweiss — Tue, 30 Jun 2009 23:53:56 +0000

Here’s the challenge. If you work for a big corporation (and an author using big corporate publishers DOES work for a big corporation), you better watch what you say in public. You do NOT have the freedom to be truthful, honest and human because you will get reamed.

That’s what this is all about. Took down her Twitter account? Apologized if anyone was offended? The Twitter account came down in the hopes that she wouldn’t be canned by her publisher or agent. Apologized if “anyone” got offended? HA – the only person who should have been offended in that tirade was the craptastic reviewer. And truth be told, reviewers are just overpaid psychotics who rely on their ego.

The whole thing unfolded in such a 20th century way.

By: Take the Time to Manage Customer Reviews » Social Media

Take the Time to Manage Customer Reviews » Social Media — Tue, 30 Jun 2009 19:41:55 +0000

[...] Always take the high road: Never ever attack or respond defensively. You’ll do nothing but hurt your company and make the situation worse. [...]

By: Take the Time to Manage Customer Reviews « Small Business Center

Take the Time to Manage Customer Reviews « Small Business Center — Tue, 30 Jun 2009 14:32:53 +0000

[...] Always take the high road: Never ever attack or respond defensively. You’ll do nothing but hurt your company and make the situation worse. [...]

By: Ed

Ed — Tue, 30 Jun 2009 14:12:41 +0000

the person you’re referring to in the opening paragraph is the ‘Internet Tough Guy’ and we’ve all come across him at one time or another! It’s always best not to engage them directly, answer their accussations/rants with logic and decency and they soon give up when they don’t get a rise off you!

By: Take the Time to Manage Customer Reviews | Small Business Trends

Take the Time to Manage Customer Reviews | Small Business Trends — Tue, 30 Jun 2009 13:38:51 +0000

[...] Always take the high road: Never ever attack or respond defensively. You’ll do nothing but hurt your company and make the situation worse. [...]

By: jlbraaten

jlbraaten — Tue, 30 Jun 2009 13:14:07 +0000

She took her Twitter account down? Wow... that's a little extreme if you ask me. That's like hanging up your keys for life after a minor fender bender. Oh well, perhaps she knew it wouldn't be her first time offending her fan base. jlbraaten's last blog post..Choosing Content for a Usable Website

By: Kim Hull

Kim Hull — Tue, 30 Jun 2009 12:55:22 +0000

While not always easy, I think choosing to not fire back and take criticism in stride is a necessity - in the real world and even more so in the online world. It is just too unproductive, albeit deliciously tempting, but unproductive in the long run. Kim Hull's last blog post..A Simple Way to Keep Up With Your Tweeps

By: Diana Walker

Diana Walker — Tue, 30 Jun 2009 00:23:09 +0000

Frank, what a great post. I'm following you on Twitter, and just happened to click through to your post here. I've just been going through some emotions because of an email I received recently, and I think it is very safe to say, that people should think before they write emails, and think even more before they post on their blogs, and Twitter! Great advice "let's be careful out there" and thanks for sharing. Diana Diana Walker's last blog post..How is Sunrider Food Different?

By: Hans Kristian Anderson

Hans Kristian Anderson — Tue, 30 Jun 2009 00:08:00 +0000

If your never going to get a chance to confront someone in person who rips you on your blog, I think it's best to maintain your composure. Why let a stranger control your emotions. Hans Kristian Anderson's last blog post..What Kind of Person is Frank Kern?

By: Andrea

Andrea — Mon, 29 Jun 2009 23:18:52 +0000

I was in customer service for 17 years. I used to teach my staff that NOTHING (and I mean NOTHING!) is private… and to conduct themselves accordingly. And that was before social media! Everything we do or say online, everything we send by email is available to those who are looking. You’d think we’d all have learned that by now!

By: Jaan Kanellis

Jaan Kanellis — Mon, 29 Jun 2009 22:17:39 +0000

"Apparently Ms. Silman gave away the plot as well." If that is the case then that is completely unprofessional and Hoffman should have been pissed. Jaan Kanellis's last blog post..WordTracker Labs New SEO Blogger Fire Fox Plugin

By: iGoMogul

iGoMogul — Mon, 29 Jun 2009 22:10:19 +0000

I was about to post a scathing comment on Hoffman’s irrationality, but thought better of it after I typed it out and reread it.

Emotions. Checked.
Comment. Posted.

Sara @ iGoMogul