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We are all getting comfortable with the place that social media outlets can have in the business process. Public relations, human resources, legal and sales can all benefit. At the present the most common application is customer service. While customer service is always important, the advent of social media has created customer service in ways that most companies never imagined.
The airline industry has had a virtual crash course in handling customer issues via social media outlets with Twitter leading the charge. One main reason for this is the fact that frequent travelers are likely to be heavy smart phone users and what else can they do while suffering thorough a delay? Complain of course. Now just going to the desk at the gate and airing your concerns is mere child’s play. Why not tell all of your friends and followers about how terrible the airline is that you are having trouble with? How airlines handle this can determine who that flyer decides to go with in the future.
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In its earnings call last night, Google says things are looking up. After a 
Please, please, please be warned: While there is talk of Yahoo and Microsoft getting close to coming to terms on a search ad deal this is not a done deal. People in the Internet space love to see some information then make a few assumptions and then turn it into a reality. Over at 
Google is so much more than a search engine. There’s Google Apps. There’s Google Mobile. There’s Google Mail. There’s a Google for just about anything. Now with a new offering from Google Health that concept extends to your death wishes. No typo there. Google is trying to make checking out of this life as easy as using Google Checkout. Thanks guys!
It wouldn’t be a day in business any more if the main focus wasn’t government intervention, would it? It appears that all of the freedom that the Internet was supposed to offer is maybe a little too much for the folks to our north. The 
Over the last couple years, Google has pushed more and more social features in its apps. They’ve converted our 
