Skype Founders Re-Found in Settlement

skype-logoThe drama surrounding Skype as of late played out like a business soap opera. The accusations flew from both sides of the fence with founders and owners going at it tooth and nail. Check out Kara Swisher’s account over at All Things Digital for the blow by blow description.

Now it looks like the ‘all clear’ can be sounded as an agreement has been reached. Here’s a synopsis for you from TechCrunch

Earlier this morning, Niklas Zennström and Janus Friis settled their lawsuits with eBay and a syndicate of investors in return for a 14 percent stake in the company they founded. The lawsuits were complicating the spin-off of Skype from eBay because the Skype founders still controlled the service’s underlying peer-to-peer technology.

You’re Facing a Reputation Crisis, Now What?

There’s a growing interest in online reputation management. Over at Wildfire Marketing, I answered some reputation management questions for their Thought Leader Thursday series.

Here’s a taster…

What are some of the biggest mistakes you’ve seen people make when it comes to responding to a reputation management crisis, and how someone salvage the situation if they’ve already made one of these mistakes?

The biggest mistake is simply not having official channels in place to allow your customers to complain. Most disgruntled customers post to blogs and Twitter because they feel like they are not being heard by your company. They get frustrated with your lack of customer service and they think to themselves, “I’ll show them, I’ll post a negative review on Yelp/Twitter/Blog.” If companies would simply look at how they’re listening to their customers, and how they escalate and resolve customer service complaints, many of the reputation problems you see would never make it to the web.

New Google AdSense Interface Will Tell You Precisely How Much You Suck

You know that $3.40 you make in Google AdSense each month? Well, Google is about to make it a lot easier to see just how badly your blog sucks at using AdSense. :-P

A new AdSense interface design will start rolling to users over the coming weeks:

For those of you making more than enough AdSense revenue to buy a Big Mac, you’ll enjoy these enhanced features:

  • Detailed metrics including the amount you’ve earned from various ad, targeting and bid types
  • More options to manage the ads that appear on your site
  • Simplify common tasks, such as making a change to several ad units simultaneously
  • More help options, tips, and alerts


Hey Bert, Hey Ernie!

E-commerce. Up? Down? All Around?

ConfrontationWelcome to this Friday’s version of surveys, research and statistics to ponder. Of course, how and what you ponder always has more to do with the source of the statistics and your mood which makes the numbers kinda funky but ‘Hey!’, if we didn’t have stats what would we do with our days?

This latest statistical ‘he said / she said’ consists of different numbers regarding the state of e-commerce. Today’s particpants are, “In the red corner”, comScore. They are in the red corner because they are reporting that e-commerce is slipping for the first time in the history of the world (you get it right?). “In the blue corner” is Forrester who tells everyone to not get our knickers in a twist because even in the cruddy economy e-commerce is the light on the hill or a veritable economic ‘beacon o’ hope’. Today’s match is brought to you by the Wall Street Journal.

Internet Summit Gives Strong Sophomore Effort

sample_speakersLiving in the Research Triangle Park (aka The Triangle) area of North Carolina is a good deal. The weather is great because you get 4 seasons but winter is just a taste of what most of the area’s Northeastern US transplants are accustomed to. There is also a very vibrant technology and new media scene as the area has even been considered a threat (albeit a minor one in my opinion to Silicon Valley because of the education focus of the area and a reasonable cost of living. What has been missing, however, is an Internet industry event that was worthy of the area’s reputation.

Looks like we may be on the way to curing that ill. Today was the programming portion of the 2nd Internet Summit that is put on by TechJournal South and Southern Capitol Ventures. The site for the event states simply

Google Joins the Dashboard Set

google-logoEverywhere in business these days you hear about dashboards. Dashboards for marketing, dashboards for the C-suite and even dashboards for dashboards. If dashboards are so popular it’s no wonder that Google rolled out their dashboard for your Google account.

The official Google blog reports

In an effort to provide you with greater transparency and control over their own data, we’ve built the Google Dashboard. Designed to be simple and useful, the Dashboard summarizes data for each product that you use (when signed in to your account) and provides you direct links to control your personal settings. Today, the Dashboard covers more than 20 products and services, including Gmail, Calendar, Docs, Web History, Orkut, YouTube, Picasa, Talk, Reader, Alerts, Latitude and many more. The scale and level of detail of the Dashboard is unprecedented, and we’re delighted to be the first Internet company to offer this — and we hope it will become the standard.