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In Radically Transparent, we talk about the importance of finding your “centers of influence.” This is particularly true when it comes to online review sites.
Those that are unhappy with your products or services will find their way to an influential review site, without much difficulty. Those that love your service, tend to just accept that you met their expectations and move on–they rarely take the time to leave a review.
So, if you’re facing a poor score on a review site, what should you do? Well, you should follow the lead of photography accessories company Steve Kaeser. I recently ordered some equipment from them and used Amazon.com, because I knew that if I had any problems, there would be a resolution system in place, that I trust.
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The LA Times has updated their social media guidelines for their journalists and there is the usual ruckus about everyone being too restrictive. Originally written in March of this year the update makes sense since the 8 months or so that have passed since the first take is like a lifetime in the social media world. In fact, the real story here may be that the LA Times hasn’t taken a ‘set it and forget it’ approach to their social media guidelines so please take note everybody.
At one point in time US President John F. Kennedy triumphantly declared “Ich bin ein Berliner!” in a speech to the German people. Now the debate rages on as to whether the president proclaimed he was a Berlin citizen or a donut but that’s for another blog. Today though we learn from 
Biz Stone, Twitter co-founder of Twitter was holding court for reporters in the UK and started to talk about all the things that Twitter followers obsess over including the big one: revenue.
One of the things that’s been consistent about Trackur’s 
