Comments on: AT&T’s Struggles With Reputation Continue

By: Eric Nernberg

Eric Nernberg — Thu, 21 Jan 2010 21:02:37 +0000

As more and more people begin to rely on their smartphones, every wireless company will need to work to improve call quality and download speeds. Today’s consumers expect their technology to work flawlessly, every time.

I think each company has its own unique set of problems to fix, perhaps it’s just that AT&T customers are the most vocal.

By: Jon Daley

Jon Daley — Thu, 07 Jan 2010 20:40:54 +0000

I’m not so sure what everyone’s problem is with AT&T. I’ve had them for a long time, and I’ve been thrilled. Anytime I’ve contacted them, everything is taken care of quickly. When they switched to Cingular for a bit, the advertisement said they had the least dropped calls. I’ve never had a dropped call except when I’ve been in the middle of nowhere and only had one bar or something like that (the one exception was some sort of hardware/firmware problem, and when I called AT&T, they did something and then had me powercycle my phone three times, and the problem went away…)

When I’ve helped people with Verizon issues, and ended up at the Verizon store, it always takes at least 30 minutes just to talk to someone (seems like their strategy is to have you walk around and buy other stuff while you wait).
.-= Jon Daley´s last blog ..AT&T Coverage and Service? =-.

By: iphonekoenig

iphonekoenig — Mon, 04 Jan 2010 23:39:00 +0000

nice post, It is a bookmark worth^^

By: Mister Z

Mister Z — Wed, 30 Dec 2009 18:18:40 +0000

I’m in Sacramento and I have AT&T with a Blackberry Bold and while surprisingly my Data Plan works fine, my call connectivity is really horrible. I could be standing (or sitting) in one spot and have all bars, but then randomly get a “call failed” in the middle of a conversation. I drop calls all the time. I want Cingular back.

By: Nick Bostic

Nick Bostic — Wed, 30 Dec 2009 17:22:14 +0000

From a reputation management perspective, you’re dead on.

However, I am so sick and tired of hearing about how bad AT&T is. I have a personal iPhone 3GS, a work Verizon BlackBerry and a work Sprint 3G/4G modem. When I travel to San Fran & NYC, all three are pretty bad. When I’m at home in Oregon, AT&T is the clear leader. Not to mention the fact that I can take my GSM phone to virtually any country in the world, EDGE is still faster than EVDO and my battery life on GSM is 2x what a comparable CDMA phone would be…

I used to work at AT&T Wireless (pre-Cingular) when one of those Consumer Reports came out saying AT&T was the worst (this has been their mantra for years). They said IF you HAD to choose AT&T, go with X, Y or Z phone. The thing was, all of the phones Consumer Reports suggested hadn’t been sold for well over a year and were complete POS’s even when we sold them. So to me, Consumer Reports needs to do some reputation management.

I’ve also been a PC guy most of my life and have noticed that Apple users are a bit more needy. There’s nothing wrong with that, but why is the Genius Bar always booked? Apple users seem less likely to try to figure out solutions on their own, so when their beloved iPhone drops a call, they seem to forget that this is WIRELESS and that they are still carrying a computer far more powerful than anything they dreamt of 10 years ago IN THEIR POCKET.