It’s not often that you’ll hear the advice to NOT bother with social media, but a new CMO Council report suggests that when it comes to customer loyalty programs, social media just doesn’t make sense.
While 60% of the 600 marketers polled, planned to make better use of the web and social networking tools, consumers say that’s not how to reach them. In fact, just 4% of consumers say they used social media–dropping to 3% when focusing only on blogs–to learn about customer loyalty programs.
Now, you could argue that the number is at 4% simply because companies are doing a lousy job of promoting their customer loyalty programs via social media, but the CMO Council suggests otherwise:


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As I write this post, it is my birthday, and there is a
And news.com.au proves it’s clueless

Every couple of months, we can reliably count on a big brand to help us learn a lesson about online reputation management. Today, we give thanks to P&G for today’s lesson:
When you’re Google, having a 







