51% of those surveyed said they were more likely to buy from a brand after following them on Facebook; 67% said they were more likely to buy after following on Twitter. Brands also got a boost in recommendations: 60% of Facebook fans and 79% of Twitter followers were more likely to recommend a brand to their friends.
This is only natural, says eConsultancy:
The most popular reason people follow brands in social media is to receive discounts. But there were also many people who responded that they follow as a customer of the brand and to show their support of it. On Twitter, that reason was less popular. Only 2% of respondents followed a brand to show their support. More often, they are looking for discounts, new information and exclusive content.
That makes a lot of sense, as Facebook’s fan ability is more geared toward letting users express their appreciation for something.
And here’s our grain of salt: this is a survey. This only shows what people think they’re doing. It may be that people don’t want to admit they’re only following Nike to look cool. However, with questions like these, I’d assume there’s at least a little boost for the brands in terms of dollars and recommendations.
What do you think? Are these people accurately reporting their spending and recommendations?