Business Owner Shows How NOT to Respond to Negative Yelp Review
Ever get a negative review for your business and just wished you could give them a piece of your mind?
Well, the next time you even remotely consider attacking your attacker–especially on a “neutral” site such as Yelp–remember this tirade from an Arizona restaurant owner.
First of all. Wow!
Look, even if you want to go on a tirade, you shouldn’t. If your restaurant is so great, and this reviewer is indeed a fake, then your raving fans will come to your defense. Making an attack like this just adds fuel to the flames. Ever heard of the expression: Methinks the lady doth protest too much?
So what was the reaction to this tirade? Other patrons joined in with their 1-star review. Whether they’re legitimate customers–or friends of the first 1-star reviewer–is besides the point. Blasting your customers gives them a green light to “have at it.”
So, the next time you feel like posting a similar response. Go ahead. Type it out. Tell them what for! Show it to your spouse. Then print it out and burn it!