Over the weekend, the New York Times created a bit of a hubbub in the Internet space by running a lengthy story about an online merchant who turned bad reviews into online ‘success’ with Google.
The gist of the story is that an online eyewear store was working hard to create ill will with certain clientele who would then write bad reviews of the service. The merchant, who I won’t give the benefit of a brand mention or a link, saw that Google was ranking him highly despite these bad reviews and he felt that it was just the exposure he was getting that created a higher ranking. This all despite the fact that most reviews for his customer service and his scare tactics (most people just use lawyers but not this clown) show a borderline sociopath at the helm of this business.













