Google can’t seem to get out of its own way recently with tools and offerings that help people live life or deal with what it throws at you. Their efforts to aid the folks impacted by the natural disasters in Japan was the right thing to do and they did it.
Now Google has expanded a program introduced late last year, which ties emergency phone numbers to searches. For instance, if someone was searching for information about a poison the number for poison control would show up at the top of the search. Very useful indeed.
Now they are going the next step and have introduced a click to call option for mobile searchers. Below is a picture of the feature from a search in Spain from the Google Mobile Blog. I use this only because it’s ridiculously hard to get a screenshot from Android. Oh well.
It’s things like this that make Google more important than even they will talk about. These are things that will be a welcome surprise to someone who is in the middle of a crisis, didn’t know this option existed, but is grateful it did since doing something like dialing a number can be hard in a time of incredible stress.
My question is why doesn’t Google work to tell the GENERAL PUBLIC about what it is doing? The tech community knows but does that mean that people who are plumbers, insurance adjusters or (insert non-tech job title here) don’t have emergencies?
Google can be so frustrating because in the one breath it can aggravate the heck out of you but in the very next one it can make you say thanks.
Hey, Google, why don’t you publicize this stuff to the commoners? Anyone from the Googleplex want to answer? Why don’t you have Google evangelists giving clinics about what Google does beside search to help people. Give us a number and we’ll ‘click-to-call’ for information.