Mobile Email and Purchasing: Perfect Togther
Marketers are faced daily with a deluge of statistics and ‘proofs’ that whatever it is they chose to hitch their wagon to yesterday has now been replaced by something bigger, better and faster. It makes one wonder why anyone would want to be in online marketing if it always feels like you are a half-step behind the cool kids.
One thing that has stayed pretty consistent over time however is the power of e-mail marketing even with the continued proliferation of the mobile online world. According to research from ExactTarget (Warning: Research as PR alert level 5) email marketing drives purchases in the mobile space. eMarketer shared the data
It’s somewhat unfair for me to comment on this phenomenon because I don’t shop much. If I am shopping it is usually out of necessity and it needs to be done quickly so I don’t have to be in a store for very long. The chances of me sitting in a mall or whatever and using my phone to help me decide which store I will enter and what I might buy sounds like science fiction to me.
I understand that many do this, however, and that as a marketer what I personally do or don’t do ultimately means diddly-squat (that’s a first time use for that expression in print for me). So why would email be the dominant influencer in this space? (other than ExactTarget’s need for it verify their existence?).
I would say familiarity. People use what they are familiar with and e-mail just has a much longer track record than any of the other contenders. Will that change with time? Could very well but I doubt email will ever simply stop being useful to the mobile crowd.
Additional information about mobile shopping behavior in the following chart somewhat backs up my familiarity theory. Where do most people go to make their purchases following a mobile marketing message? To a store or to their computer, of course. How old school!
The cool answer would have been on their smartphone but only about one-third of folks like that idea.
So the newer things the are the older they are in some ways. What will be interesting is to see when the shift starts to move in the direction of the mobile device being the one-stop shop of choice for Internet users.
So where are you on the mobile marketing continuum? Are you engaging with the latest and greatest or do you start leading edge then end up with an old school finish?