We begin with social.
Social is all about sharing information. When you do your job right, customers share your information with their friends and hopefully, they become customers, too. Social users are also media savvy. They love movies, music and TV and if you can push the right buttons they’ll be happy to tell you how they feel . . . about everything, even when you wish they wouldn’t.
Now let’s get moving with mobile.
Apps are where it’s at on mobile. The average person has 35 apps on their smartphone! And if you can impress the teens, they’ll pay to upgrade to the full version of the app. If you don’t have an app that promotes your company in some way, put that on your To Do list for 2012.
Finally, let’s take a trip around the neighborhood with local.
Nielsen cheated a little on this chart, though I have to give them props for the color scheme. It’s a mix of information that’s vaguely tied together with the local theme. On one hand you have those terrible numbers at the top that show people still aren’t accessing Yelp and Foursquare in spite of the hype.
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There’s good news on the coupon and deal front – check the right side of the box. And then there are the circles in the middle that make it clear that home is not only where the heart is, but it’s where we like to be when we go online with our friends. The number that bothers me most? The 12% of people who said they access social media in the car. I can only hope that they were parked when they updated Facebook. “Just caused a major car accident because I was on Twitter! Sorry to all involved.”
Social. Mobile. Local. Which one is working for you?