FedEx Driver Trashes Computer Monitor & Reputation: How Should FedEx Respond?
If you’ve not yet seen this YouTube video of the FedEx delivery driver throwing a shopper’s new LCD monitor over a fence, then let’s get you up to speed.
Did your jaw drop? Mine did! You can read the back story here.
The question I have for you is, how should FedEx respond to this reputation damaging incident? I’ve listed a few ideas below, but leave a comment with your thoughts.
- Fly the poor guy out to FedEx headquarters–on a FedEx plane–to receive a personal apology from the CEO and receive a new LCD TV.
- An apology from the FedEx worker responsible, perhaps with an offer to come and personally set up the new monitor.
- Bonus Idea: UPS should jump on this and send the guy a new LCD monitor, together with the message, “When It Absolutely, Positively Has to Get There….In One Piece.”
OK, over to you. What advice do you have for FedEx?
UPDATE: For those questioning, no, it’s not a hoax. Tweets from FedEx…