eBay Pushes Sellers to New Heights of Customer Service
When you think of eBay, you probably don’t think about stellar customer service, but the online (don’t call it) auction site, wants to change that. They may have begun life as the world’s biggest garage sale, but they have their mind set on becoming the world’s biggest river.
To get there, eBay is instituting some changes that all revolve around quality listings and better customer service.
Of benefit to all is the addition of up to 12 free photos for all listings. Previously, you had to pay to add more than one photo which discouraged many sellers from showing all angle views. Views that are especially needed to assess the condition of used items.
Since we know how much people love pictures (*waves to Pinterest), eBay will be requiring all listings to have at least one photo. They also state that there will quality standards for photos.
You Want it When?
Shipping has always been a big issue for eBay buyers. Early in the run, eBay was fueled mostly by individuals selling their junk in their spare time. Because of this, timely shipping was an oxymoron. As more people learned they could run a business from the site, shipping has improved. Now, eBay is taking it a step further by rewarding sellers who ship quickly and penalizing those who don’t track.
The reward is a 20% discount on the final sales value fee, but the rules are stiff. 1-day or Same Day shipping and at least a 14-day money back guarantee. To keep sellers honest, they must upload package tracking on 90% of all items sold in order to keep their Top Seller ranking. Not a problem for the discounter selling surplus electronics, but not so nice for those dealing in small items like stamps, books and CDs. The post office charges for tracking and there are extra steps. But surprise, surprise, if you use Paypal (an eBay sister company) to print your postage, it’s all taken care of easy as pie. Which is a dumb phrase because pies are hard to make.
Though some of the changes mean extra work for sellers, the new eBay policies should benefit all. If buyers can learn to depend on eBay sellers for fast shipping and quality service, more people will buy things there that they used to buy elsewhere.
My only hope is that eBay doesn’t ever cut ties with the one-off, collectible and garage sale sellers that made them what they are today.
Do you sell your products on eBay? What do you think of the new rules?