Posted September 4, 2013 12:35 pm by with 2 comments

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A single negative review, or unhappy tweet, might not be enough to take down a strong reputation, but if your company doesn’t both a) fix the issue and b) respond quickly enough to social media attacks, then this can easily happen.

And just in case you need a social media monitoring tool to assist you, then I know the perfect solution!  😉

In case you didn’t know, Marketing Pilgrim and Trackur are both owned by me. if you didn’t know that, then you probably didn’t know that 15 minutes could save you 15% on your car insurance, either! 😉


  • If you get a lot more reviews from satisfied customers, that should cancel out the negative one.

  • It’s very important that you immediately address such negative issue from an unsatisfied customer tp prevent your company’s reputation from being affected which can cause serious damage to your other customer’s status.