A few months ago, YouTube did an inexplicable thing; they took all of the comment notifications out of the inbox and put them in the Google+ notifications system.
Huh? YouTube has a perfectly good Inbox and some messages still show up there, but not all messages and not usually the ones you need moderate. You know “moderate” – meaning, I need to see this so I can publish or delete it or respond to it like a good YouTuber should.
Needless to say, but I’m going to say it anyway, the response to the change was not pretty. The Bob Army came out in full force leaving a deluge of violent ASCII art in their wake. YouTube’s initial response was to create a better filter that kept those comments from showing up on the page. Seriously.
Many of you have told us that you use your YouTube Inbox to manage comments. With the new commenting system moving comment notices to alerts, removing this feature was, well, a bummer.
Staying connected with your audience is critical on YouTube, so we fast-tracked the development of a new comment management page that lets you see, respond to and moderate your comments all in one place.
“Fast-tracked” makes it sound like this is what they had in mind all along. I don’t think so.
Here’s how it looks now:
All of your comments show up together in one of three tabs: Published, Pending or Marked as Spam. From this one page, you can now trash the spam, publish or trash the pending and even give a thumbs up.
What I like about this new page is that it gives you a nice overview of what’s happening with comments. The Google+ notification slotted everything in it’s own box that you had to open and close and it was a hard to skim. Tough when you’re moderating 50 or more comments at a time.
The only think I don’t like about the new page is that it plays down the title of the video where the comment was made. For me, I need that context. The information is there but it’s not as prominent as it used to be.
Overall, this was a needed change and should make it easier to moderate again. Now I’m just trying to figure out what the Inbox is for.