Marketing Pilgrim's "Video" Channel

Marketing Pilgrim's Video Channel is sponsored by Trackur.

YouTube Folds Under the Pressure: Puts Comment Moderation Back the Way it Was (Sort of)

Google notificationsA few months ago, YouTube did an inexplicable thing; they took all of the comment notifications out of the inbox and put them in the Google+ notifications system.

Huh? YouTube has a perfectly good Inbox and some messages still show up there, but not all messages and not usually the ones you need moderate. You know “moderate” – meaning, I need to see this so I can publish or delete it or respond to it like a good YouTuber should.

Needless to say, but I’m going to say it anyway, the response to the change was not pretty. The Bob Army came out in full force leaving a deluge of violent ASCII art in their wake. YouTube’s initial response was to create a better filter that kept those comments from showing up on the page. Seriously.

Now, YouTube has seen the error of its ways:

Many of you have told us that you use your YouTube Inbox to manage comments. With the new commenting system moving comment notices to alerts, removing this feature was, well, a bummer.

Staying connected with your audience is critical on YouTube, so we fast-tracked the development of a new comment management page that lets you see, respond to and moderate your comments all in one place.

“Fast-tracked” makes it sound like this is what they had in mind all along. I don’t think so.

Here’s how it looks now:

YouTube Comment pageAll of your comments show up together in one of three tabs: Published, Pending or Marked as Spam. From this one page, you can now trash the spam, publish or trash the pending and even give a thumbs up.

What I like about this new page is that it gives you a nice overview of what’s happening with comments. The Google+ notification slotted everything in it’s own box that you had to open and close and it was a hard to skim. Tough when you’re moderating 50 or more comments at a time.

The only think I don’t like about the new page is that it plays down the title of the video where the comment was made. For me, I need that context. The information is there but it’s not as prominent as it used to be.

Overall, this was a needed change and should make it easier to moderate again. Now I’m just trying to figure out what the Inbox is for.

Oh, YouTube.