86% of buyers will pay more for a better customer experience [infographic]

Is your business customer centric?

That’s just a buzzwordy way of asking: do you care about providing amazing customer service?

This infographic from Vision Critical should convince you of the benefits–and provide some tips to help you get there.

customer-centric-infographic

F-commerce takes another hit; Facebook shuts down Gifts

FB GiftsIt seemed like a good idea. Facebook already reminds you when a friend is having a birthday, so why not give users the ability to send a gift with a click! It’s so intuitive, I almost did it when I saw the birthday reminder in my sidebar. (Happy Birthday, Chrissy!) Almost – but I didn’t because I started thinking about the process. How would I pay for it. How would she get the code? What if she doesn’t log-on to Facebook? Why don’t I just buy an Amazon gift certificate from Amazon and send it via email?

The Facebook route is actually easier but it feels less secure. I know, I just went on a rant about how online is more secure than offline but it’s all about perception.

Channel Sponsors

How mobile and digital are impacting back-to-school sales

Deloitte Back to School Infographic 3Even if you don’t have school-age children, you can’t help but get caught up in this time of year! Pencils. Notebooks. 3-Ring binders and paste. Wait. . . do kids still use paste in school? That thick stuff that looks like sticky marshmallow fluff? (Extra points if you remember that brown liquid glue that came with the chisel tip, rubber top.)

I know I’m always singing the “Times Have Changed” blues, but it’s true. Even back-to-school shopping isn’t what it used to be and I have Deloitte to back me up on that.

Alison Paul, vice chairman, Deloitte LLP and Retail & Distribution practice leader says;

Grab a copy of @AndyBeal’s Repped book for just $0.99! Ends Friday!

Repped: 30 Days to a Better Online ReputationIf you’ve not already picked up a copy of Repped: 30 Days to a Better Online Reputation, I have good news for you. The Amazon bestseller is on sale for the Kindle this week and is just $0.99!

Knowing how savvy you are, I know you won’t just take my word for it, but these folks agree, it really is a valuable guide to managing your reputation online:

 

The secret to Pinterest: no faces and new heights [Infographic]

Ripen Pinterest Infographic 2A psychologist could spend a month explaining why we’re attracted to certain types of photos but we haven’t got that kind of time. What we do have is a new infographic from Ripen eCommerce that shows us which kinds of Pinterest pins are more likely to succeed.

Before I give away the secrets, let’s talk about why Pinterest is an important tool for eCommerce sellers.

The average check-out value of a Pinterest customer is $140 – $180 dollars that’s about double Facebook and way higher than Twitter. With more than 2.5 million page views per month, Pinterest is the second highest referral platform after Facebook.

Three stars for Google’s new Product Listing Ad rating system

File this one under: you mean that wasn’t there yesterday?

I would have sworn that Google sponsored results always had star ratings on them but apparently not – because Google just introduced the star rating system as if it were a brand new product.

Sofia the First

Tada! Product Listing Ads will now have happy stars underneath each qualified item. (Note that one retailer has no stars. . . why is that. . . let’s investigate. . . )

First, the facts. Star ratings and review counts will appear on both Google searches and on Google.com/shopping.

The data is aggregated from multiple sources including “merchants, third party aggregators, editorial sites and users.”

Majority of YouTube gamers say no to pay for play

The FTC says it’s okay for bloggers and YouTubers to accept money and free products in return for a review as long as those facts are clearly disclosed. So it’s legal – but is it ethical?

Gamasutra surveyed more than 100 YouTubers who specialize in video game coverage and asked them if they’ve ever been paid for coverage and here’s what they found out:

gamasutra pay for play

The chart is divided into two sections; YouTube channels with less than 5,000 subscribers and those with more. Under 5,000, only a tiny percentage have ever been paid to play. Clearly that’s the breaking point for video game companies. Over 5,000, the majority still say no but 21% said yes.