About Andy Beal

Andy Beal is the founder of Marketing Pilgrim. Considered one of the world's top experts in online reputation management, Andy is the author of Repped" and Radically Transparent and CEO of Trackur.com.
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Twitter gears up to really ruin your timeline

Cash WhaleRemember when Twitter introduced the official retweet option and thousands of users vowed to start blocking anyone that caused a stranger to show up in their stream?* Well, they ain’t gonna like this update from Twitter either.

As spotted by Quartz, Twitter has quietly changed its help document, What’s a Twitter timeline?

“Additionally, when we identify a Tweet, an account to follow, or other content that’s popular or relevant, we may add it to your timelineThis means you will sometimes see Tweets from accounts you don’t followWe select each Tweet using a variety of signals, including how popular it is and how people in your network are interacting with itOur goal is to make your home timeline even more relevant and interesting.” (emphasis added)

25% of small business have zero presence in local search results [infographic]

If 88% of consumers who search for local businesses on their mobile device ultimate call or visit that business within 24 hours, I’d want to make sure my business was found. Wouldn’t you?

Apparently 25% of small businesses have failed to get the memo, because they have zero presence in Google or Bing local search results!

Small Business Local Marketing Infographic

(Via Infographic Journal)

Social media may be hot, but marketers are spending more on these four channels [infographic]

I had to chuckle at this SEMPO infographic when I saw that “less than $1 million” was the lowest option polled for digital marketing spend. That would be like asking me how many push ups I do a day and giving me “less than 100″ as an option. I don’t do any, but I’ll be happy to check that box! ;-)

While many companies are likely spending way less than a million bucks on internet marketing, those that are coughing up the cash are not spending that much on social. In fact, despite the hype, paid search, SEO, email, and display ads are still beating the pants off Facebook and Twitter advertising.

Digital Marketing Budgeting Infographic

Just 27% of digital marketers give their clients the very best results [infographic]

If there’s one thing that marketers are known for, it’s our ability to exaggerate and embellish. So, it’s somewhat surprising that in a recent SEMPO survey, just 27% of digital marketing agencies claim to be “very successful” in their efforts.

As if that isn’t bad enough, their ability to measure ROI from their efforts had dropped across all channels since 2012!

Measuring Digital Marketing Infographic

Journalists abusing Google’s “Right to Be Forgotten” Process?

Google is struggling with the European “right to be forgotten” process.

Journalist abuseBlah, blah, blah.

It’s learning as it goes.

Blah, blah, blah.

Has approved 53% of removal requests.

Blah, blah, blahdidy blah.

Claims journalists are trying to abuse the system.

Blah, bl….wait, what?

Yep, buried among Google’s continuing gripes about trying to implement the controversial European ruling is this:

Google said it had rejected a number of requests made by journalists, who wanted links to articles at publications where they no longer worked to be taken down, according to the company’s statement.

You don’t say.

Why in the world would they want to do that? Unless, they’re just trying to get their former employer’s content kicked out of Google. You know, so that their new boss benefits from less competition.

86% of buyers will pay more for a better customer experience [infographic]

Is your business customer centric?

That’s just a buzzwordy way of asking: do you care about providing amazing customer service?

This infographic from Vision Critical should convince you of the benefits–and provide some tips to help you get there.

customer-centric-infographic

Grab a copy of @AndyBeal’s Repped book for just $0.99! Ends Friday!

Repped: 30 Days to a Better Online ReputationIf you’ve not already picked up a copy of Repped: 30 Days to a Better Online Reputation, I have good news for you. The Amazon bestseller is on sale for the Kindle this week and is just $0.99!

Knowing how savvy you are, I know you won’t just take my word for it, but these folks agree, it really is a valuable guide to managing your reputation online: