Social Networking Personas: Who Are Your Customers?

“Untangling the Social Web” is a multi-part whitepaper from Integer that attempts to quantify the relationship between social media and business. They just released “Part 3, Social Networking Personas: A Look at Consumer and Shopper Mind-Sets” and it’s loaded with information that can help you sharpen your social media efforts.

The basis of the report is that social media users can be dived into four types: The Bonder, The Sharer, The Professional and The Creator.

Each type comes to social media for a different reason and thus responds to brands in different ways.

The Bonder uses social media to locate old friends and keep in touch with family. Typically, she’s a femle, under 40, and 63% are employed. For her, it’s all about the relationships. She’s checking Facebook first thing in the morning and often throughout the day so she’s always there to support a friend having a bad day or cheer for a cousin who got a promotion.

Exp’d SMB Seeks Newbie for Profitable Relationship

Exp’d SMB Seeks Newbie for Profitable Relationship

If interested, come to my restaurant at noon and you can buy lunch.

When it comes to hyperlocal advertising, 49% of small business owners said they do it to find new customers. The data comes from Street Fighter and eMarketer put together this nice chart so you can see it at a glance:

Every business needs new customers and not just to grow. Some businesses need new customers just to stay afloat. Retailers that deal in baby goods need a constant supply of new parents. Textbook dealers rely on a new crop of college students every year.

Facebook Rolls Out Offers for Some

I was tempted to start this post with a sentence about Facebook making an offer you can’t refuse but that would be cliche and I’m better than that, right? (Hush, you.)

So let’s skip the pleasantries and go right to the meat. Facebook has a new “deal” option called Offers. Using the system, a business can place a coupon on their Facebook page. Fans click the coupon to claim it, they get an email with the coupon code, and hopefully they use the coupon to spend money at your business.

Neat.

Here’s a sample:

Facebook only just made the announcement official, but one Facebook marketing blogger, noticed a few of these offers back in February.  She has a great post outlining the whole claiming process with lots of graphics. As she points out, these ads are one-click simple and they work on Facebook mobile, which is huge.

Socialbakers Ranks Social Media’s Top Brands [Infographic]

Socialbakers, a social media statistics portal, has decided to create a monthly infographic showing the top brands in the space.

We’re bringing you this information, because we feel there’s always something to be learned from those at the top of the heap. Also, because we like infographics.

*Side note here to the Socialbakers folks, next month can we have some more colors and cool images?

First, let’s look at the Top 10 YouTube Brand Channels based on views. A deodorant for men tops the list with a drink aimed at adventurous men right below it. You have the game oriented EA and Playstation. Nikefootball and volkswagen are also decidedly male. (Noticing a trend here?)

Zynga Gets a Home of Its Own

It’s a proud and a sad day for Facebook, as their little boy Zynga sets out on an adventure all his own. Armed with a degree in gamification, Zynga is taking on the world from his new digs, Zynga.com. But don’t think that means he’s leaving home for good. Oh no. Like most young adults, he’s keeping his old room back home just in case.

Here’s Mark Pincus to tell you more about their new “Platform for Play.”

Zynga.com is designed to make it easier for you to play with friends. We’re excited to offer new features like the live Social Stream which will enable you to play in real time with your friends and find new ones. Player profiles will let you check your friends’ helpfulness score to see who’s most likely to help you back. And you’ll be able to chat and play live with your friends and a community of players interested in the same games as you.

eBay Pushes Sellers to New Heights of Customer Service

When you think of eBay, you probably don’t think about stellar customer service, but the online (don’t call it) auction site, wants to change that. They may have begun life as the world’s biggest garage sale, but they have their mind set on becoming the world’s biggest river.

To get there, eBay is instituting some changes that all revolve around quality listings and better customer service.

Of benefit to all is the addition of up to 12 free photos for all listings. Previously, you had to pay to add more than one photo which discouraged many sellers from showing all angle views. Views that are especially needed to assess the condition of used items.

Twitter’s Promoted Tweets Get Mobile

Let’s play “find the promoted Tweet in this picture.”

Congratulations! You win!

Very soon these sneaky little ads will be slipping into your iPhone and Android Twitter streams. If you happen to follow the brand who bought the ad, the Tweet may rise up to the top of your stream, because Twitter wants to “ensure that people see important Tweets from the brands they care about.”

As a matter of fact, the entire Twitter blog post announcement makes it sound like pushing promoted Tweets to mobile apps is in your best interest. If that “you” means you the marketer, well yes. If that “you” is you the Twitter user, not so much.