Over the years, my husband has spent thousands of dollars on tools from Snap-on, but his connection to the company was always through a local franchise owner and not with the corporate office. But if you look for Snap-on on Facebook, you’ll find only a few dealers have pages. Of those, most are out of date and one is friends locked. That’s no way to do business.
According to comScore’s Local Search Usage Study, (as reported by Clickz) “69% of consumers are more likely to use a local business if it has information on a social networking site.” 22% contacted a business after finding them on a social network and 67% of those consumers went on to make a purchase.