I was in Denmark (among other places) the last couple of weeks and I had a chance to sit down with an old friend from IBM, who once wrote a comment on one of my blog posts that reminded me of something that I sometimes forget. Trust is relative. Trusting someone to answer a question isn’t the same as trusting him to watch your two-year-old. In marketing, we talk a lot about gaining customer trust, but it isn’t a blanket thing. For some purchases (buying a car), we need a lot of trust and for others (buying a coffee), not so much.