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Mobile Email Marketing Pitfalls; How Do Your Messages Measure Up?

By Len Shneyder

Recently, I had the pleasure of presenting with eROI’s Dylan Boyd on the topic of Mobile Optimization. We had a wonderful audience with a bounty of great questions stretching the limits of our imaginations and knowledge.  Seriously, if you don’t learn something from your audience then I doubt you’re really listening. I’m writing today to answer, in greater depth, one of the great questions that came in during the webinar: what kind of pixel resolutions should I code for?

In truth, the most common appears to be 320×480 for most of today’s smart phones. The following resolutions might give you an idea of the slight to drastic variance and how the nuances of the handset’s specific rendering will affect the final outcome:

Cause Marketing Creates Consumer Loyalty

Ford announced yesterday, that it’s teaming up with Web radio station Pandora for a new cause marketing campaign involving Jewel and John Legend. The program surrounds Ford’s new Sync system that allows you to stream audio from a mobile device through the car’s speakers. When consumers visit Pandora they’ll be asked to share songs from either of the two artists and for each song shared, Ford and Pandora will make a donation to charity.

According to a survey by Cone LLC, as reported on by Adweek, this move will help endear Ford to car buying consumers. 41% of the people surveyed this past July said that they’ve purchased a product or service because it was associated with a cause. 85% went so far as to say “When a product or company supports a cause I care about, I have a more positive image of the product or company.” More than half the people said a donation to a cause would make them willing to “try a new brand or one they’ve never heard of.” That’s a huge kick to brand loyalty.

Consumerist Nominates Worst Commercials in America

What would you say is the Worst Commercial in America? Consumerist.com asked their readers that very question and, after receiving responses that numbered higher than their credit score from FreeCreditReport.com, they put together a ballot for a vote.

Bad spokespeople and annoying icons filled out most of the list and the insurance industry took the hardest hit with seven nominations. Thankfully, my favorite Gecko escaped unharmed but that deliriously cheerful woman from the Progressive commercials made it into the top five overall worst commercials on TV.

For Those Who Abandon Shopping Carts

Tell the truth. Have you abandoned a shopping cart this week? I’m not talking about the people who leave actual carts in the middle of the parking lot when there’s a corral two feet away. (Though they annoy me, too.) I’m talking about the 70% of shoppers who load items into a virtual cart on a website only to walk away without buying anything.

We all do it. Ironically, I was going to do it today simply to see if the online store I was buying from would offer me an incentive to come back and finish. I decided not to count on it and it’s a good thing. According to an article on eMarketer, only 35% of marketers send out a remarketing email to people who showed an interest but didn’t follow through. Odds are the small site I was buying from wasn’t part of that 35% but they might be in the future.

JangoMail Survey Says Less Isn’t More, Anymore

You’ve heard the old saying that “less is more.” Apparently, this isn’t true when it comes to email marketing. According to a recent JangoMail survey, 67% of those who enjoy consistent email marketing success include three or more calls to action in their email campaigns.

This reminds me of my college days when I worked as a telemarketer. We were instructed to get three “no’s” from a prospect before we were allowed to end the call. With email marketing, the rejection isn’t so overt, thank heavens, it’s more about the prospect’s ability to ignore a call to action than to vocally object. (Your email came in the middle of my favorite TV show! Dangnabbit!)

New Report: Making the Most of Transactional Emails

According to a new Experian Marketing Services report, transactional emails that include relevant and related products and services have 20%  higher transaction rates than those without.

Blown away, aren’t you? Okay, probably not. It’s no big marketing secret that suggestive selling and cross-promotions work, so why doesn’t everybody do it?

Let’s go back to basics. A transactional email is one that a customer expects. Could be an order confirmation, a shipping notice or information on returns and exchanges. Experian analyzed more than 1,800 emails of this type that were sent through their CheetahMail system and found that more than 100% of the time (how is that possible?) these emails are opened by the recipient. You won’t find anywhere near that kind of open rate on bulk emails.

Mafia Wars Marketing Stunt Angers City DA

San Francisco City Attorney Dennis Herrera has made Zynga Game Network an offer they better not refuse.

As part of a marketing stunt for Mafia Wars, dozens of fake $25,000 bills were glued to the sidewalks around San Francisco. It was probably a hoot watching people bend down and try to pick them up but the Department of Public Works isn’t laughing. They say they had to steam clean the sidewalks costing them time and money. . . really money, not that phony stuff. The total cost is still being figured, said a spokesperson to SFGate, but you can bet it’s going to be high enough to prove that crime don’t pay.