Offline retailers have been struggling with the move by many consumers to doing their shopping online. The move online is continuing so rather than lick their wounds these supposed retailing dinosaurs are finding that they may actually have an advantage or two to exploit over the pure online play.
Many online retailers will put their hand on their belly, lean back and give their best “Oh, that’s rich!” accompanied by the look of derisive sarcasm at the mere thought that a physical store can be an integral part of the increasingly online world. If a recent article from the New York Times is to be believed that is a mistake of youthful arrogance that may come back to haunt them. With new attitudes and approaches even the practice of ‘showrooming’, where shoppers look at items in a store then buy them online from elsewhere, can be combatted.