Most of the time these ‘surprises’ are things that happen at the intersection of the online and offline worlds. Note to self – pay closer attention to the intersection of the online and offline worlds because it could be powerful.
The latest thing that caught me off guard are Amazon lockers. Reuters reports how these are going to be installed at Staples stores. These stores are not the first to have them as the program has been piloted in Seattle, New York and London over the past year or so (OK so I am a little behind the curve, yell at me if you must but I don’t live in any of those markets either).