There’s one question that seems to be asked of Twitter all the time: what’s the ROI?
I tend to reply with some smart alec comment such as “That’s like asking: what’s the ROI from my telephone!” Yeah, that doesn’t go down too well, but it’s true. Twitter is a channel, a tool. Just like your telephone, it has no ROI unless you put in place a strategy that can be measured.
Well, that may be all well and good, but Twitter’s not taking any chances. It’s not prepared to sit back and hope its business users are smart enough to figure out the “ROI of Twitter,” so it’s made an important acquisition. It’s just acquired an analytics company.